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Forum to discuss Enterprise security using HPE Aruba Networking NAC solutions (ClearPass), Introspect, VIA, 360 Security Exchange, Extensions, and Policy Enforcement Firewall (PEF).
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ClearPass Guest Account does not have SMS access

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  • 1.  ClearPass Guest Account does not have SMS access

    Posted Mar 11, 2014 09:55 AM

    I've configured SMS over SMTP for ClearPass guest and I am able to send both email receipt and test SMS. However, during the guest self registration process, the SMS fails with the following error:

     

    Client:    10.29.120.157:64182
App User:  admin
Script:    /guest/guest_register_receipt.php
Function:  NwaSmsSendMessage
Arguments: array (
  'rtn' => array (
    'error' => 1,
    'message' => '2002|Account does not have SMS access.',


  • 2.  RE: ClearPass Guest Account does not have SMS access
    Best Answer

    Posted Mar 11, 2014 05:48 PM
    With so little info to go on - I would say you havent selected the correct service provider when configuring your self-registration page.
    Verify under Receipt Page - Action that the correct sms gateway is selected.

    I got the same error when I had mistakenly set the default Clearpass sms gw as standard..


  • 3.  RE: ClearPass Guest Account does not have SMS access

    Posted Mar 14, 2014 09:52 AM

    jsolb you are correct. It was a dumb mistake. I had added the SMTP gateway but never set it to be the default. Works great now!