ClearPass Guest Account does not have SMS access

[jclingan]

I've configured SMS over SMTP for ClearPass guest and I am able to send both email receipt and test SMS. However, during the guest self registration process, the SMS fails with the following error:

Client:    10.29.120.157:64182
App User:  admin
Script:    /guest/guest_register_receipt.php
Function:  NwaSmsSendMessage
Arguments: array (
  'rtn' => array (
    'error' => 1,
    'message' => '2002|Account does not have SMS access.',

[jsolb · Accepted solution]

With so little info to go on - I would say you havent selected the correct service provider when configuring your self-registration page.
Verify under Receipt Page - Action that the correct sms gateway is selected.

I got the same error when I had mistakenly set the default Clearpass sms gw as standard..

[jclingan]

jsolb you are correct. It was a dumb mistake. I had added the SMTP gateway but never set it to be the default. Works great now!