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MVP
Posts: 109
Registered: ‎01-05-2015

ClearPass Guest - Receipt mail error: access denied. view template permissions

Hi,

 

Got an odd error in guest self-registration. When the user (guest) is validated by the sponsor and receives its credentials by mail, the mail reads:

 

Access denied. You have not been granted the 'view' permission for the 'Template-name' print template.

 

Mailing it to that account from the guest template test option works fine. It's only during the flow of the self-registration that this error shows up. Any idea as to how to fix this issue? 

 

Kind regards,

 

jcelis

MVP
Posts: 4,307
Registered: ‎07-20-2011

Re: ClearPass Guest - Receipt mail error: access denied. view template permissions

Please check the permissions under Receipts > Templates > (Template you are using) and make sure that guests users have permission to that template
Thank you

Victor Fabian
Lead Mobility Engineer @ Integration Partners
AMFX | ACMX | ACDX | ACCX | CWAP | CWDP | CWNA
MVP
Posts: 109
Registered: ‎01-05-2015

Re: ClearPass Guest - Receipt mail error: access denied. view template permissions

Djeez, I actually went and looked under print templates but completely missed the permissions item. Was on "No Access" but never change that and always worked fine. 

 

Thanks!!!

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