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ClearPass Onboard licenses not showing as available after deleting significant number of users?

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  • 1.  ClearPass Onboard licenses not showing as available after deleting significant number of users?

    Posted Dec 20, 2013 11:04 AM


  • 2.  RE: ClearPass Onboard licenses not showing as available after deleting significant number of users?
    Best Answer

    EMPLOYEE
    Posted Dec 20, 2013 11:13 AM
    Did you just delete the certs?

    The counts are calculated once a day so the lic will reset during the night and you should see the update count the following day.


  • 3.  RE: ClearPass Onboard licenses not showing as available after deleting significant number of users?

    Posted Dec 20, 2013 11:27 AM

    Thank you for that confirmation. That's what I thought but could not confirm

     



  • 4.  RE: ClearPass Onboard licenses not showing as available after deleting significant number of users?

    Posted Dec 23, 2013 08:16 AM

    I did not delete the certs, I deleted all but a few devices, over 1000 delted. I have only seen a slight change in the number of licenses allocated and it is still indicating an error for exceeding the number of licenses?

     



  • 5.  RE: ClearPass Onboard licenses not showing as available after deleting significant number of users?

    EMPLOYEE
    Posted Dec 23, 2013 10:06 AM
    Is it a onboard lic error or device count error on the appliance?

    If its onboarding the lic are based on certs NOT the devices, so you will need to delete unused certs.


  • 6.  RE: ClearPass Onboard licenses not showing as available after deleting significant number of users?

    Posted Jan 06, 2014 11:32 AM

    The license count now looks good but I'm still seeing the following error on the admin console:

    license.msg.errAuthCountExceed.Onboard

     

     

    Cluster License Summary
     License TypeTotal CountUsed CountUpdated At
    1Policy Manager50001892014/01/06 03:07:01
    2Guest20032014/01/06 03:07:01
    3Onboard100042014/01/06 03:07:01
    4ClearPass Enterprise2502014/01/06 03:07:02
    Note: The ClearPass Enterprise license count is inclusive of 25 endpoints for each server node.
     
    Server License Summary
     ServerLicense TypeTotal CountUsed CountUpdated At
    110.1.2.67Policy Manager50001892014/01/06 03:07:01
    210.1.2.67Guest20032014/01/06 03:07:01
    310.1.2.67Onboard100042014/01/06 03:07:01
    410.1.2.67ClearPass Enterprise2502014/01/06 03:07:02