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Occasional Contributor II
Posts: 17
Registered: ‎07-25-2011

ClearPass Onboard licenses not showing as available after deleting significant number of users?

 
Aruba
Posts: 1,537
Registered: ‎06-12-2012

Re: ClearPass Onboard licenses not showing as available after deleting significant number of users?

Did you just delete the certs?

The counts are calculated once a day so the lic will reset during the night and you should see the update count the following day.
Thank You,
Troy

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Occasional Contributor II
Posts: 17
Registered: ‎07-25-2011

Re: ClearPass Onboard licenses not showing as available after deleting significant number of users?

Thank you for that confirmation. That's what I thought but could not confirm

 

Occasional Contributor II
Posts: 17
Registered: ‎07-25-2011

Re: ClearPass Onboard licenses not showing as available after deleting significant number of users?

I did not delete the certs, I deleted all but a few devices, over 1000 delted. I have only seen a slight change in the number of licenses allocated and it is still indicating an error for exceeding the number of licenses?

 

Aruba
Posts: 1,537
Registered: ‎06-12-2012

Re: ClearPass Onboard licenses not showing as available after deleting significant number of users?

Is it a onboard lic error or device count error on the appliance?

If its onboarding the lic are based on certs NOT the devices, so you will need to delete unused certs.
Thank You,
Troy

--Give Kudos: found something helpful, important, or cool? Click Kudos Star in a post.

--Problem Solved? Click "Accepted Solution" in a post.
Occasional Contributor II
Posts: 17
Registered: ‎07-25-2011

Re: ClearPass Onboard licenses not showing as available after deleting significant number of users?

The license count now looks good but I'm still seeing the following error on the admin console:

license.msg.errAuthCountExceed.Onboard

 

 

Cluster License Summary
 License TypeTotal CountUsed CountUpdated At
1Policy Manager50001892014/01/06 03:07:01
2Guest20032014/01/06 03:07:01
3Onboard100042014/01/06 03:07:01
4ClearPass Enterprise2502014/01/06 03:07:02
Note: The ClearPass Enterprise license count is inclusive of 25 endpoints for each server node.
 
Server License Summary
 ServerLicense TypeTotal CountUsed CountUpdated At
110.1.2.67Policy Manager50001892014/01/06 03:07:01
210.1.2.67Guest20032014/01/06 03:07:01
310.1.2.67Onboard100042014/01/06 03:07:01
410.1.2.67ClearPass Enterprise2502014/01/06 03:07:02
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