10-29-2015 03:23 AM
Upgrade VMware tools is supported or not ?
Because from last release note (6.5.4) :
For Known issue 30902 : the solution is :
VMware tools version 9.10.0 that ships with ClearPass 6.5.4 is incompatible with ESXi 5.5.
Workaround: Restart the ClearPass virtual machine to recover from this state. To enable snapshot
functionality, install a compatible version of VMware tools from the vSphere client. In the vSphere
client, right-click on ClearPass VM, select Guest > Install/Upgrade VMware Tools, and then choose
the Automatic Tools Upgrade option. This will install VMware tools version 9.4.10, which enables
Solved! Go to Solution.
11-09-2015 03:49 AM
Please contact TAC.
Aruba Customer Engineering
Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base
Validated Reference Design Guides : http://community.arubanetworks.com/t5/Validated-Reference-Design/tkb-p/Aruba-VRDs
04-27-2016 04:30 AM
For information, the upgrade of VM tools is now supported by (Aruba) ClearPass
From ClearPass Installation Guide :
Manually Upgrading an ESXi Installation
This section describes how to perform a manual upgrade of a VMware ESXi virtual machine. This procedure is recommended only if you experience problems when taking snapshots of a virtual machine on an ESXi version 5.x or 6.x.
By default, ClearPass 6.6 comes with VMware Tools version 126.96.36.199835 installed in it. If you are going to perform a manual VMware Tools upgrade, you must first verify that a version of ClearPass is already installed.