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Occasional Contributor II

ClearPass Windows 7 802.1x time-out

We have deployed ClearPass and and from time to time we observe error 9002, Request time out, Client did not complete EAP transaction.

The error ocures only for Windows 7 host (Windows 10 works fine)

 

We make machine/user authentication

 

This error occure mainly on startup and the following reauthentications also returns TIMEOUT and it helps only resetting network card or plugging out and in network cable.

 

It is strange that it only occures on Windows 7 and it seems that it repeats every 20 minutes.

 

Any similar problems someone encounter ? 

 

Regards

Karol

Guru Elite

Re: ClearPass Windows 7 802.1x time-out

Are the drivers up to date?

Tim Cappalli | Aruba Security TME
@timcappalli | timcappalli.me | ACMX #367 / ACCX #480
Occasional Contributor II

Re: ClearPass Windows 7 802.1x time-out

It's hard to say in this moment, I should have to check 

It occures on many host. But maybe it is related somehow by type and vendor of network card for example

 

regards

 

Karol

Occasional Contributor II

Re: ClearPass Windows 7 802.1x time-out

Hi

 

It seems that NIC driver upgrade resolved the problem 

 

So thank you Tim for your help 

 

Karol 

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