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Contributor II
Posts: 43
Registered: ‎09-10-2014

ClearPass and Airwatch endpoints enrollment delay

We are a K12 environment that uses Airwatch as the MDM server for non-window devices.  We are finding that there is a hour to a day delay after enrolling a device into airwatch.  After some time the device will attach to the production network.  We are expecting that once you enroll the device into airwatch that the device will connect at once.  Anybody experencing this behavior?  If so did you solve this or improve this?

 

Any Help thanks

Brian Warren
Guru Elite
Posts: 8,458
Registered: ‎09-08-2010

Re: ClearPass and Airwatch endpoints enrollment delay

[ Edited ]

ClearPass by default checks the MDM every hour.

 

You can either manually trigger updates or change the polling interval.

 

endpoint-polling.png

 

endpoint-tigger.png


Tim Cappalli | Aruba Security TME
@timcappalli | timcappalli.me | ACMX #367 / ACCX #480
Contributor II
Posts: 43
Registered: ‎09-10-2014

Re: ClearPass and Airwatch endpoints enrollment delay

We had it at 15min at one point.  Now we are at 30min.  Can we go to 1min without causing a problem?

Brian Warren
Guru Elite
Posts: 8,458
Registered: ‎09-08-2010

Re: ClearPass and Airwatch endpoints enrollment delay

I would not go any lower than 15 minutes.



Every time it polls, it pulls in all of your devices. That is a lot of load.

Tim Cappalli | Aruba Security TME
@timcappalli | timcappalli.me | ACMX #367 / ACCX #480
Aruba Employee
Posts: 571
Registered: ‎04-17-2009

Re: ClearPass and Airwatch endpoints enrollment delay

How many devices do you have registered in Airwatch?
Thanks,

Zach Jennings
Contributor II
Posts: 43
Registered: ‎09-10-2014

Re: ClearPass and Airwatch endpoints enrollment delay

16000 device's
Brian Warren
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