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Occasional Contributor II

ClearPass sponsoring approval fails with impatient guests

Environment: Clearpass (6.6 Patch5) with Aruba Instant APs ~6.5.0

 

Desired process flow: Guests visiting the company, registrating themselvs on demand with a ClearPass Sponsoring. They enter their name and E-Mail-Address. The request is send by e-mail BCC to the companies reception desk, where they keep track of the daily guests and the staff at the reception staff decides if they sponsor/enable the account. Note: the guest is not physically present at the reception desk, when he signing up for his guest account and so doesn't interacting with the registration staff.

 

Problem:  Occasionally the ClearPass sponsor approval fails. Some guests seems to be impatient, when the web ui is showing the screen, that they should wait, until the account is enabled. Some are starting to close the page / reload it, or what ever... so since there is no "Login" button anymore, they are starting to reregister. In the meantime reception staff had enabled the first login account but not the second, so they have to they button for the approval doesn't get enabled.

 

Question: Is this a known scenario and related to missing patches in ClearPass Guest module? How to deal with such a situation? Any ideas how we could technically improve this sponsoring? Thanks in advance!

Guru Elite

Re: ClearPass sponsoring approval fails with impatient guests

If the guests register with their email address, it might be better to just let them know to wait for the email with their credentials to login, instead of waiting at a page...



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Occasional Contributor II

Re: ClearPass sponsoring approval fails with impatient guests

I forgotten to mention that there is no 3G/EDGE available at the customer. Even GSM is failing most of the time - so SMS notfication wouldn't be a proper solution here, too. Hardly i found my way to the hotel when i was on site at the customer :)

Guru Elite

Re: ClearPass sponsoring approval fails with impatient guests

Maybe it is more appropriate to have a shared username and password that changes weekly that is distributed by the receptionist.



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

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