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Contributor II
Posts: 41
Registered: ‎12-01-2015

Clearpass Guest Self Registration - Error

Hi All,

 

I need your help.

 

I already configured Clearpass guest with Social Login and Self Registration deployment.

 

But i have a problem with self registration. I got erorr like below

Clearpass Erorr.jpeg

 

when i using Facebook for authentication there is no issue.

 

Kindly need your advice

 

Thank you

Aruba Employee
Posts: 512
Registered: ‎02-19-2015

Re: Clearpass Guest Self Registration - Error

[ Edited ]

Hi,

 

May I know what type of authentication source using?  There are mulitple reasons for authentication to failed, one could be delay in db replicatoin  in subscriber node in cluster.

 

We could increase the login delay interval time in guest self registration page and check the status!

 

* Login Delay:

Automatic Login
Options controlling automatically logging in from the receipt form.
seconds

 

Regards,

'Pavan

Guru Elite
Posts: 8,765
Registered: ‎09-08-2010

Re: Clearpass Guest Self Registration - Error

Do you have the Social auth source defined?


Tim Cappalli | Aruba Security TME
@timcappalli | timcappalli.me | ACMX #367 / ACCX #480
Contributor II
Posts: 41
Registered: ‎12-01-2015

Re: Clearpass Guest Self Registration - Error

yes i hvae social auth source. and for social login is normal.

 

But for Self Registration i got an erorr

 

I already increase the login delay, but still erorr.

 

please find below

 

Authentication Source -Guest.JPG

 

Any advice ?

 

 

Aruba Employee
Posts: 512
Registered: ‎02-19-2015

Re: Clearpass Guest Self Registration - Error

Please open TAC ticket to troubleshoot the issue.

 

Regards,

Pavan

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