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Forum to discuss Enterprise security using HPE Aruba Networking NAC solutions (ClearPass), Introspect, VIA, 360 Security Exchange, Extensions, and Policy Enforcement Firewall (PEF).
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Clearpass Import server certificate error

This thread has been viewed 7 times

  • 1.  Clearpass Import server certificate error

    Posted Jul 03, 2017 09:50 AM
      |   view attached

    Hi.

     

    I'm trying to import the certificate file, private key and the correct Private key password. When I clicked on import botton, the following message alert is shown. "CHECK LOGS FOR ERRORS".

    Anteriorly I've installed this certificate and it is the first time that I see this.

    I have reviewed the logs and it doesn't show nothing

     

    If anyone kows about this error, please let me know.

     

    Regards



  • 2.  RE: Clearpass Import server certificate error

    EMPLOYEE
    Posted Jul 03, 2017 09:57 AM
    Which version of ClearPass?


  • 3.  RE: Clearpass Import server certificate error

    Posted Jul 03, 2017 10:08 AM

    Hi Cappalli:

    The version is ClearPass Policy Manager 6.6.5.93747.

     

    Regards



  • 4.  RE: Clearpass Import server certificate error
    Best Answer

    EMPLOYEE
    Posted Jul 04, 2017 04:14 AM

    If you imported this certificate before with success, please check that you restarted your ClearPass after installing the upgrade to 6.6.5.

     

    Have seen some weird things in the past on systems that were upgraded but not rebooted after that. One of those things is that such a box will not join a cluster; this can be something similar.

     

    Please work with Aruba TAC if rebooting after the upgrade doesn't solve your issue.



  • 5.  RE: Clearpass Import server certificate error

    Posted Jul 04, 2017 11:49 AM

    Hi..

     

    I rebooted the clearpass and I was able to import the certificate.

     

    Thank you so much for your help.

     

    Regards

     



  • 6.  RE: Clearpass Import server certificate error

    EMPLOYEE
    Posted Jul 04, 2017 04:28 AM

    Have you imported the root into the trust list first?



  • 7.  RE: Clearpass Import server certificate error
    Best Answer

    Posted Jul 04, 2017 10:44 AM

    Hi,

    Yes, I imported the root into the trust list.

     



  • 8.  RE: Clearpass Import server certificate error

    EMPLOYEE
    Posted Jul 04, 2017 11:50 AM

    Hi,

     

    Could you check Audit/Event log once to see any useful log enteris to see why its failing, if not need to check Admin logs to better understand why certificate is failing , if certificate have proper chain, root is in trust list and private key entered is correct.

     

    To check Admin logs we need access to CLI, please open TAC ticket.

     

    Regards,

    Pavan