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Chief Airhead
Posts: 1,009
Registered: ‎07-13-2010

Clearpass Make Subscriber Fail

I have two clearpass servers on two different subnets. I am trying to convert one to a subscriber. Does it matter that they are in different subnets? If not, what could be the reason for failure? I have already doublechecked the cluster password and time.

 

Thanks Guys!

Sean Rynearson | Chief Airhead
Aruba, a Hewlett Packard Enterprise Company
Aruba
Posts: 1,635
Registered: ‎04-13-2009

Re: Clearpass Make Subscriber Fail

Yes, they can be on different subnets, but you cannot create VRRP between them.    Be sure that SSH and HTTPS are allowed between the two servers.

------------------------------------------------
Systems Engineer, Northeast USA
ACCX | ACDX | ACMX

Chief Airhead
Posts: 1,009
Registered: ‎07-13-2010

Re: Clearpass Make Subscriber Fail

I figured. Thanks for clarifying. 

 

Double checked and nothing is block. 

Sean Rynearson | Chief Airhead
Aruba, a Hewlett Packard Enterprise Company
Aruba
Posts: 1,635
Registered: ‎04-13-2009

Re: Clearpass Make Subscriber Fail

Is it giving you an error messages?

------------------------------------------------
Systems Engineer, Northeast USA
ACCX | ACDX | ACMX

Chief Airhead
Posts: 1,009
Registered: ‎07-13-2010

Re: Clearpass Make Subscriber Fail

No error code just a simple message. 

 


Make subscriber failed
Adding node as subscriber to 10.80.20.65's cluster...
Enter Publisher Password:
Setting up local machine as a subscriber to 10.80.20.65
ERROR - Setting up subscriber failed
Make subscriber failed

Sean Rynearson | Chief Airhead
Aruba, a Hewlett Packard Enterprise Company
Aruba
Posts: 1,520
Registered: ‎06-12-2012

Re: Clearpass Make Subscriber Fail

Make sure you set the cluster password in the sever settings, change cluster password.
Thank You,
Troy

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Chief Airhead
Posts: 1,009
Registered: ‎07-13-2010

Re: Clearpass Make Subscriber Fail

Thanks tarnold. This was the first thing I checked.

Sean Rynearson | Chief Airhead
Aruba, a Hewlett Packard Enterprise Company
Aruba
Posts: 1,520
Registered: ‎06-12-2012

Re: Clearpass Make Subscriber Fail

There is a document on the suppot site on firewall setting. I would double check that you have all the ports unblocked.
Thank You,
Troy

--Give Kudos: found something helpful, important, or cool? Click Kudos Star in a post.

--Problem Solved? Click "Accepted Solution" in a post.
New Contributor
Posts: 1
Registered: ‎07-12-2014

Re: Clearpass Make Subscriber Fail

Same issue...firewall was blocking the ports.  Thanks for the help!

Community Administrator
Posts: 2,101
Registered: ‎12-03-2013

Re: Clearpass Make Subscriber Fail

Old topic with another solution.

 

I inherited a situation just like this. The solution was the servers had to be running the same version.

 

CWNA, ACMP, Security +
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