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Super Contributor I
Posts: 300
Registered: ‎12-01-2010

Clearpass Native OnGuard Agent for Windows

HI current running 6.2.4.58896 OnGuard Windows Agent on my Windows 7 machine, when we try to send messge to the client it did not popup on the bottom (Taskbar) of the screen, does anyone have these issues before? Windows Client issue or Agent issue?

Normal Guy
Aruba
Posts: 1,542
Registered: ‎06-12-2012

Re: Clearpass Native OnGuard Agent for Windows

I would check your firewall settings. Either on the network or client side. Make sure the client is showing a green status in the onguard activity page

 

OnGuard Ports:


• Comms with CPPM TCP port 6658 -
• HTTPS TCP port 443

 

screenshot_01 Jan. 22 22.56.gif

Thank You,
Troy

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Super Contributor I
Posts: 300
Registered: ‎12-01-2010

Re: Clearpass Native OnGuard Agent for Windows

Hi Troy,

 

Client side had disable the firewall and the application side is showing green for OnGuard. Any other plce to check?

 

Gordon

Normal Guy
Aruba
Posts: 1,542
Registered: ‎06-12-2012

Re: Clearpass Native OnGuard Agent for Windows

Do you have an ACL on the wired or wireless?

Is it just the one client?

Are you able to test with another PC and a different OS?

Are you using both data and Management port?

Thank You,
Troy

--Give Kudos: found something helpful, important, or cool? Click Kudos Star in a post.

--Problem Solved? Click "Accepted Solution" in a post.
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