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Contributor II
Posts: 58
Registered: ‎08-19-2013

Clearpass On-board CA certificate installation time-out

Hi Guys,

 

We are trying to set up clearpass onboard for BYOD (iOS). We have setup Root CA (certificate authority) in clearpass, configured provisioning settings for iOS (by using certificate authentication). 

 

We have also created 802.1X wireless service and RADIUS enforcement (generic) (PAP auth) service for pre-authentication when onboarding.

 

This is working fine in our test setup but not in our customer's place. My iPhone can able to access onboard SSID, connect to clearpass, install the certificates in our test setup.

 

But when we implement the same configuration in a customer's place, we cannot be able to install the certificate. Getting the 'TIMEOUT' error. We can connect to the wireless SSID and we're prompted to install the certificates, but after giving 'install', we're getting 'timeout' error.

 

Could you please guide on how can we trouble shoot this issue in clearpass as we dont see we can troubleshoot any logs in WLC.. ?? :(

Guru Elite
Posts: 21,029
Registered: ‎03-29-2007

Re: Clearpass On-board CA certificate installation time-out

What controller and what version of ClearPass?

 



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Contributor II
Posts: 58
Registered: ‎08-19-2013

Re: Clearpass On-board CA certificate installation time-out

Working setup:

 

Controller 5508 - OS version 7.2

Clearpass 6.1.0

 

Customer place where the installation is not working:

 

Controller 5508 - OS version 7.3

Clearpass 6.1.2

 

Pls advise.

Guru Elite
Posts: 21,029
Registered: ‎03-29-2007

Re: Clearpass On-board CA certificate installation time-out

You should probably open a support case, because there are quite a few things to check to determine what is wrong...



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

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