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Contributor I
Posts: 30
Registered: ‎09-02-2011

Clearpass PM shell access?

 

Is seems the account/password for shell access to the CPPM is different than GUI.  Any ideas if this can be changed/reset via the GUI's SuperAdmin account (admin)?  Tried root and different combinations.

 

This is a VM and running into issues with phantom snapshots and need to update VM tools.

 

TIA.

 

°(((=((===°°°(((================================================
MVP
Posts: 702
Registered: ‎03-25-2009

Re: Clearpass PM shell access?

have you tried user "appadmin" with the same password as your gui user "admin"?

Default should be appadmin / eTIPS123 so you may try that in case you didn't change it.

Koen (ACMX #351 | ACDX #547 | ACCP)

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Aruba
Posts: 1,635
Registered: ‎04-13-2009

Re: Clearpass PM shell access?

[ Edited ]

You can change the appadmin password (for CLI) by changing the cluster password on the Server Configuration page of the WebUI.  The cluster password and the appadmin password are the same.  

 

 

 

 

 

------------------------------------------------
Systems Engineer, Northeast USA
ACCX | ACDX | ACMX

Aruba Employee
Posts: 37
Registered: ‎11-04-2011

Re: Clearpass PM shell access?

You cant do anything about the VM tools with the appadmin login. When you login as appadmin, you are not given a "root shell". You are taken to the ClearPass Policy Manager CLI, which is restricted in its functionality. If you are having problems with phantom snapshots, I recommend opening a case with support.

Contributor I
Posts: 30
Registered: ‎09-02-2011

Re: Clearpass PM shell access?

Thanks - so yeah, noticed not much I can do about it... I assume an updated version will have vmtools updated as well?  We cleared these phantom snapshots (could be caused by our backups) but will keep an eye on this closer now.

 

TIA.

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New Contributor
Posts: 1
Registered: ‎09-17-2013

Re: Clearpass PM shell access?

[ Edited ]

Hi, I've changed my appadmin password by using the link under server configuration and now neither the old or new passwords work!!

 

I've still got access to the Web Gui so can try changing it again, but so far it's failing. I'll try a less complex password in case there is a keyboard error from the VM console and the native machine.

 

Anyone had this error?

 

**UPDATE**

 

So I tried setting it back to the default password and all works. I can type the password in the console as the username to see what the console is typing, and it looks fine. The only special character I'm using is a #??

Regular Contributor I
Posts: 170
Registered: ‎03-18-2013

Re: Clearpass PM shell access?

had this too - changed back to default password, all works (thank goodness after seeing the password recovery procedure)

 

you've saved me a whoel bunch of time - many thanks

Regular Contributor I
Posts: 170
Registered: ‎03-18-2013

Re: Clearpass PM shell access?

I guess the password might be truncated or something.  I'll try setting this to 8 charcters, no specials alphanumeric case mixed and post up when I am done (maybe not 4 you but 4 someone else)

 

cheers

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