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Occasional Contributor II

Clearpass and Micros Fidelio Integration

Hi All

 

We have an issue with the syncing of Micros Fidelio Server database with Clearpass Guest.

On Clearpass Guest, we have a Micros Fidelio transaction processor syncing the user database.

But the problem is that the sync is either taking a very long time (more than 24hrs), or only some of the users are syncing.

 

We have a production and a dev Clearpass guest systems syncing with the same Micros server.

The production Clearpass has 4 users today and 18 users yesterday in the database.
The Dev Clearpass has 11 users today and 41 users yesterday in the database.

 

Why would we have a discrepancy?

 

Is Clearpass pulling information, or is the Micros pushing information?

Is this automated? If so, how often does the sync happen?

 

Thanks
Michael

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