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Regular Contributor I
Posts: 197
Registered: ‎01-19-2014

Clearpass guest authentication failed

Dear Support,

 

Clearpass is setup with controller controller 3200. 

 

Getting error. Guest authentication failed ?

 

Need your immediated assistance. 

Aruba
Posts: 1,540
Registered: ‎06-12-2012

Re: Clearpass guest authentication failed

Please remember that this is a community ran forum not support. We will try to help out but if it's an immediate issue then you should con TAC.

We will need a lot more information before anyone can help.

What error
Is the error on access tracker. If it is post the error and how your services are con figured.

Post how your controller is set up.

Version of controller
Version of CPPM.
What type of guest page.
Etc
Thank You,
Troy

--Give Kudos: found something helpful, important, or cool? Click Kudos Star in a post.

--Problem Solved? Click "Accepted Solution" in a post.
Regular Contributor I
Posts: 197
Registered: ‎01-19-2014

Re: Clearpass guest authentication failed

[ Edited ]

I am a new user on CPPM platform.

Controller Version 6.3.18

CPPM version CPPM-VM-x86_64-6.4.0.66263-ESX-80G-CP-SW-EVAL-ovf

 

Please find the attached snapshots.

 

Can you take the TV access.

 

1.jpg

2.jpg

 

Aruba
Posts: 1,540
Registered: ‎06-12-2012

Re: Clearpass guest authentication failed

You need to add the guest user repository to the authentication source in the services
Thank You,
Troy

--Give Kudos: found something helpful, important, or cool? Click Kudos Star in a post.

--Problem Solved? Click "Accepted Solution" in a post.
Regular Contributor I
Posts: 197
Registered: ‎01-19-2014

Re: Clearpass guest authentication failed

please see the below snapshots. Still getting an error. user authentication failed

 

3.jpg4.jpg5.jpg

Regular Contributor I
Posts: 197
Registered: ‎01-19-2014

Re: Clearpass guest authentication failed

please see the below snapshots. Still getting an error. user authentication failed

 

3.jpg4.jpg5.jpg

Aruba
Posts: 1,540
Registered: ‎06-12-2012

Re: Clearpass guest authentication failed

You need to add pap authentication to the auth type.

When creating a guest service it should not use the same service as you secure ssid.

You can use the start here and use guest with Mac authententication. It will creat two services and the will have a filter based on the ssid you are connecting to.

You can also use the following link and it will creat the controller config and services you can import into CPPM

https://ase.arubanetworks.com/solutions/id/3

Thank You,
Troy

--Give Kudos: found something helpful, important, or cool? Click Kudos Star in a post.

--Problem Solved? Click "Accepted Solution" in a post.
Regular Contributor I
Posts: 197
Registered: ‎01-19-2014

Re: Clearpass guest authentication failed

Thumbs up.

 

helpful link. Issue resolved

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