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Regular Contributor I
Posts: 232
Registered: ‎01-19-2013

Clearpass problems with guest login after https certificate change

Hi@all,

 

we have an other strange problem with our clearpass, we uploaded a https certificate to our clearpass, wie changed the ip to the hostname guest.domain.de in the IAP captive portal profile. Now we changed in the cp guest capitve portal the securelogin.arubanetworks.com to guest.domain.de.

Now when we login to the captive portal with username and password, the captive portal redirects us to the clearpass admin login page and we havent entries in the access tracker with the guests username.

mac auth works fine, and we have entries in the access tracker but new guests with username and password cannot login.

 

have anyone an idea for this strange behavior?

 

Thanks

MVP
Posts: 952
Registered: ‎04-13-2009

Re: Clearpass problems with guest login after https certificate change


Leon123 wrote:

.......

Now we changed in the cp guest capitve portal the securelogin.arubanetworks.com to guest.domain.de.

...


Change that back.

 

Cheers
James

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Regular Contributor I
Posts: 232
Registered: ‎01-19-2013

Re: Clearpass problems with guest login after https certificate change

yes, we tried it but the web browser says site not found... Can this be a problem with the instant https certificate?

 

Regular Contributor I
Posts: 232
Registered: ‎01-19-2013

Re: Clearpass problems with guest login after https certificate change

How can I resore the original Instant https certificate?

MVP
Posts: 952
Registered: ‎04-13-2009

Re: Clearpass problems with guest login after https certificate change

What's the name on your Instant HTTPS certificate?
Cheers
James

-------------------------------------------------------
-------------------@whereisjrw-------------------
------------------------blog-------------------------
ACCX #540 | ACMX #353 | ACDX #216
-----------Mobility First Expert #11----------
-------------------------------------------------------

If a reply adequately addresses your issue, please click on the "Accept as Solution" and "Give Kudos" button so this information can benefit other users via search.
Regular Contributor I
Posts: 232
Registered: ‎01-19-2013

Re: Clearpass problems with guest login after https certificate change

instant.domain.local

MVP
Posts: 952
Registered: ‎04-13-2009

Re: Clearpass problems with guest login after https certificate change

Change the highlighted on your guest page to instant.domain.local

 
cpguest.jpg
Cheers
James

-------------------------------------------------------
-------------------@whereisjrw-------------------
------------------------blog-------------------------
ACCX #540 | ACMX #353 | ACDX #216
-----------Mobility First Expert #11----------
-------------------------------------------------------

If a reply adequately addresses your issue, please click on the "Accept as Solution" and "Give Kudos" button so this information can benefit other users via search.
Regular Contributor I
Posts: 232
Registered: ‎01-19-2013

Re: Clearpass problems with guest login after https certificate change

can I use the VC IP-Adress instead?

 

MVP
Posts: 952
Registered: ‎04-13-2009

Re: Clearpass problems with guest login after https certificate change

No, as you're using HTTPS.

It needs to be the subject name on your Instants HTTPS certificate which you have said is instant.domain.local.
Cheers
James

-------------------------------------------------------
-------------------@whereisjrw-------------------
------------------------blog-------------------------
ACCX #540 | ACMX #353 | ACDX #216
-----------Mobility First Expert #11----------
-------------------------------------------------------

If a reply adequately addresses your issue, please click on the "Accept as Solution" and "Give Kudos" button so this information can benefit other users via search.
Guru Elite
Posts: 8,326
Registered: ‎09-08-2010

Re: Clearpass problems with guest login after https certificate change

Make sure you're using a publicly signed certificate.

Tim Cappalli | Aruba Security TME
@timcappalli | timcappalli.me | ACMX #367 / ACCX #480
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