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Contributor II
Posts: 58
Registered: ‎02-23-2015

Clearpass web GUI not showing.

I am setting up 2 clearpass hardware 1 as publisher and 1 as subscriber. I have been following this guide and I am now in page 23. The problem is, I cannot open the the web UI even after things have been setup.

 

I did add licenses and  the clustering using the CLI but still the Web UI wont open. I check the time of both server and they seem to have sync with the NTP. Firewalls should all be ok as far as I know.

Guru Elite
Posts: 20,578
Registered: ‎03-29-2007

Re: Clearpass web GUI not showing.

It would be hard to guess what is wrong from here. Hopefully you opened a case so they can troubleshoot.


Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

MVP
Posts: 497
Registered: ‎04-03-2007

Re: Clearpass web GUI not showing.

Try to telnet to the server over port 80 and 443 to see if it's listening on the ports. Do a "service status all" in cli and confirm the admin-whateveritscalled process is running. Try restating that. Check firewalls in between. Open a case.
==========
Ryan Holland, ACDX #1 ACMX #1
The Ohio State University
Contributor II
Posts: 58
Registered: ‎02-23-2015

Re: Clearpass web GUI not showing.

[ Edited ]

Hi Ryan,

 

I checked the ports and 80 and 443 seem to be open.

 

Here's the ouput of the command.

 

[appadmin@clearpass01.nms.xxx.net]# service status all

Policy server [ cpass-policy-server ] is running
TACACS server [ cpass-tacacs-server ] is running
Radius server [ cpass-radius-server ] is running
Async DB write service [ cpass-dbwrite-server ] is running
DB replication service [ cpass-repl-server ] is running
DB change notification server [ cpass-dbcn-server ] is running
System monitor service [ cpass-sysmon-server ] is running
System auxiliary service [ cpass-system-auxiliary-server ] is running
Admin server [ cpass-admin-server ] is running
Async netd service [ cpass-async-netd ] is running
Multi-master cache [ cpass-multi-master-cache-server ] is running
AirGroup notification service [ airgroup-notify ] is running
Micros Fidelio FIAS [ fias_server ] is running
ClearPass Virtual IP service [ cpass-vip-service ] is stopped

[appadmin@clearpass01.nms.xxx.net]# 
MVP
Posts: 4,175
Registered: ‎07-20-2011

Re: Clearpass web GUI not showing.

Are you able to SSH into the Box ?

Have you tried restarting the Box ?
Thank you

Victor Fabian
Lead Mobility Engineer @ Integration Partners
AMFX | ACMX | ACDX | ACCX | CWAP | CWDP | CWNA
Contributor II
Posts: 58
Registered: ‎02-23-2015

Re: Clearpass web GUI not showing.

Yes, I can SSH on the box. Port 22, 80 and 443 are open. I have also restarted them several times.

 

We have 2 of these CP-HW-25K sitting in the corner for 2 years and only now that we installed these. So there's really no configuration on them . They still have this old version.

[appadmin@clearpass01.nms.xxx.net]# show version

================================================
Policy Manager software version : 6.2.2.56893
Policy Manager model number     : CP-HW-25K
================================================

I was a able to configure one as publisher and one as subscriber using CLI since I can't go to GUI.

Contributor II
Posts: 58
Registered: ‎02-23-2015

Re: Clearpass web GUI not showing.

The problem was me all this time.

 

I was entering the wrong IP on my webrowser.

 

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