Frequent Contributor I

Clearpass web GUI not showing.

I am setting up 2 clearpass hardware 1 as publisher and 1 as subscriber. I have been following this guide and I am now in page 23. The problem is, I cannot open the the web UI even after things have been setup.


I did add licenses and  the clustering using the CLI but still the Web UI wont open. I check the time of both server and they seem to have sync with the NTP. Firewalls should all be ok as far as I know.

Guru Elite

Re: Clearpass web GUI not showing.

It would be hard to guess what is wrong from here. Hopefully you opened a case so they can troubleshoot.
Answers and views expressed by me on this forum are my own and not necessarily the position of Aruba Networks or Hewlett Packard Enterprise.
Super Contributor I

Re: Clearpass web GUI not showing.

Try to telnet to the server over port 80 and 443 to see if it's listening on the ports. Do a "service status all" in cli and confirm the admin-whateveritscalled process is running. Try restating that. Check firewalls in between. Open a case.
Ryan Holland, ACDX #1 ACMX #1
The Ohio State University
Frequent Contributor I

Re: Clearpass web GUI not showing.

Hi Ryan,


I checked the ports and 80 and 443 seem to be open.


Here's the ouput of the command.


[]# service status all

Policy server [ cpass-policy-server ] is running
TACACS server [ cpass-tacacs-server ] is running
Radius server [ cpass-radius-server ] is running
Async DB write service [ cpass-dbwrite-server ] is running
DB replication service [ cpass-repl-server ] is running
DB change notification server [ cpass-dbcn-server ] is running
System monitor service [ cpass-sysmon-server ] is running
System auxiliary service [ cpass-system-auxiliary-server ] is running
Admin server [ cpass-admin-server ] is running
Async netd service [ cpass-async-netd ] is running
Multi-master cache [ cpass-multi-master-cache-server ] is running
AirGroup notification service [ airgroup-notify ] is running
Micros Fidelio FIAS [ fias_server ] is running
ClearPass Virtual IP service [ cpass-vip-service ] is stopped


Re: Clearpass web GUI not showing.

Are you able to SSH into the Box ?

Have you tried restarting the Box ?
Thank you

Victor Fabian
Lead Mobility Architect @WEI
Frequent Contributor I

Re: Clearpass web GUI not showing.

Yes, I can SSH on the box. Port 22, 80 and 443 are open. I have also restarted them several times.


We have 2 of these CP-HW-25K sitting in the corner for 2 years and only now that we installed these. So there's really no configuration on them . They still have this old version.

[]# show version

Policy Manager software version :
Policy Manager model number     : CP-HW-25K

I was a able to configure one as publisher and one as subscriber using CLI since I can't go to GUI.

Frequent Contributor I

Re: Clearpass web GUI not showing.

The problem was me all this time.


I was entering the wrong IP on my webrowser.


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