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Custom fields not displaying

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  • 1.  Custom fields not displaying

    Posted Feb 09, 2015 09:01 AM
    Hi everyone, Last one from me (I hope) We have a custom field that is populated from a drop down list on account creation. When looking at the accounts in the Manage Accounts screen, I can see all of the locations listed. However, if you select an account and click on Sessions, the Location field is listed but it blank. I have tried deleting it from the view and re-adding but this hasn't made any difference. Any ideas why this isn't showing? Thanks Gordie


  • 2.  RE: Custom fields not displaying

    Posted Feb 09, 2015 10:23 AM

    Can you please share a screenshot ?



  • 3.  RE: Custom fields not displaying

    Posted Feb 11, 2015 10:36 AM
      |   view attached

    Hi Victor,

    Please see attached.

    I have removed some of the addressing (mac / IP)

    TIA

     

    G



  • 4.  RE: Custom fields not displaying

    Posted Feb 11, 2015 02:53 PM

    have you checked in the endpoint database ?



  • 5.  RE: Custom fields not displaying

    Posted Feb 13, 2015 06:36 AM

    Hi Victor,

     

    This is a user account rather than a device added.  Would this still show in the endpoint DB?

    Is there anything in particular that I should be looking for? 

     

    The location shows on the manage accounts pages, so I am unsure why it displays on one screen and not the other.

     

     

    Sorry for all the questions.

     

    G