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Regular Contributor I
Posts: 279
Registered: ‎02-11-2013

Customer Service area

Hi,

 

Is it possible to customize the "Customer Service" page in CP Guest ?

 

Thanks.

 

Dimitri

Guru Elite
Posts: 20,417
Registered: ‎03-29-2007

Re: Customer Service area

What do you want to do?

 



Colin Joseph
Aruba Customer Engineering

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Regular Contributor I
Posts: 279
Registered: ‎02-11-2013

Re: Customer Service area

As I need my CP Guest Self-Registration in English and French, I would like to modifiy the name of the links (Change your password and Log out) and also Username, Your IP address, ...

Guru Elite
Posts: 20,417
Registered: ‎03-29-2007

Re: Customer Service area

Under Administration> Agents and Software Updates>, Do you see translation packs?



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Regular Contributor I
Posts: 279
Registered: ‎02-11-2013

Re: Customer Service area

No, there isn't translation packs.

Guru Elite
Posts: 20,417
Registered: ‎03-29-2007

Re: Customer Service area

What version of ClearPass are you running and do have a subscription ID entered on the software page?



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Regular Contributor I
Posts: 279
Registered: ‎02-11-2013

Re: Customer Service area

I have no subscription ID entered at this time, I think the problem is here. I am checking with my seller about this.

Regular Contributor I
Posts: 279
Registered: ‎02-11-2013

Re: Customer Service area

What I would like is to have the displayed website « Self-Registration portal» (not the admin part) in English (that’s ok), in French and German in future. So I don't know if I can achieve this with language packs.

 

Anyone has already done this in ClearPass Guest ?

MVP
Posts: 485
Registered: ‎05-11-2011

Re: Customer Service area

With a customer we've done custom php for language detection so its definitely possible to do.

Tho if I read the 6.1 release notes correct then different languages should now also be available for the guest portals. So try to get colin to cofirm this or just download 6.1 eval and check for yourself :)

Regards
John Solberg

-ACMX #316 :: ACCP-
Intelecom - Norway
----------------------------
Remember to Kudo if a post helped you! || Problem Solved? Click "Accept as Solution" in a post!
Regular Contributor I
Posts: 279
Registered: ‎02-11-2013

Re: Customer Service area

Thanks, so I will update next week and see about this.

 

Regards

 

Dimitri

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