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New Contributor
Posts: 1
Registered: ‎09-13-2016

Dell ClearPass QuickConnect Android N 7.0 Won't Install Network Profile

Hello I use Dell ClearPass QuickConnect to connect to the corporate BYOD WiFi and the app does not work with Android 7.0. I was wondering if maybe there was a beta version of the app that will work or if there is something that needs updated on the server side that is out of my control that I will have to wait for IT to update to be able to onboard a 7.0 device. 

 

The problem is with installing the network profile. When it comes to this point I just get an error "There was an error in configuring your device". I can see in our self service portal that a certificate was created for my device but it is not installed on my phone which prevents me from connecting. 

Guru Elite
Posts: 7,870
Registered: ‎09-08-2010

Re: Dell ClearPass QuickConnect Android N 7.0 Won't Install Network Profile

You should definitely contact your IT department.

Tim Cappalli | Aruba ClearPass TME
@timcappalli | ACMX #367 / ACCX #480 / ACEAP / CWSP
MOA
Occasional Contributor II
Posts: 16
Registered: ‎12-14-2015

Re: Dell ClearPass QuickConnect Android N 7.0 Won't Install Network Profile

I have the same issue. Actually i get downloaded quick1x.networkconfig file downloaded on the phone but QuickConnect does not launch it, so as configuration can not finish.

 

Any idea or workaround?

 

Guru Elite
Posts: 20,018
Registered: ‎03-29-2007

Re: Dell ClearPass QuickConnect Android N 7.0 Won't Install Network Profile

You should contact your IT department or administrator.  If you are the administrator you should contact Aruba TAC.  The #1 reason for that message is that you are not using the default built-in browser foryour mobile device, but the problem could be something else, and TAC would have to look at that.

Colin Joseph
Aruba Customer Engineering

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New Contributor
Posts: 1
Registered: 2 weeks ago

Re: Dell ClearPass QuickConnect Android N 7.0 Won't Install Network Profile

Even if it is opened with Aruba Clearpass it will still be in error, it is an issue with Nougat.

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