09-13-2016 08:24 AM
Hello I use Dell ClearPass QuickConnect to connect to the corporate BYOD WiFi and the app does not work with Android 7.0. I was wondering if maybe there was a beta version of the app that will work or if there is something that needs updated on the server side that is out of my control that I will have to wait for IT to update to be able to onboard a 7.0 device.
The problem is with installing the network profile. When it comes to this point I just get an error "There was an error in configuring your device". I can see in our self service portal that a certificate was created for my device but it is not installed on my phone which prevents me from connecting.
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10-27-2016 12:50 AM
I have the same issue. Actually i get downloaded quick1x.networkconfig file downloaded on the phone but QuickConnect does not launch it, so as configuration can not finish.
Any idea or workaround?
10-27-2016 02:40 AM
You should contact your IT department or administrator. If you are the administrator you should contact Aruba TAC. The #1 reason for that message is that you are not using the default built-in browser foryour mobile device, but the problem could be something else, and TAC would have to look at that.
Aruba Customer Engineering
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01-29-2017 05:10 PM
Having the same issue here using Nexus5X running Android 7.1.1
I have attached part of the log generated from the quickconnect app showing the failure. Looks like it has something to do with how certificates are managed in Nougat.
[ 01-30 11:43:08.378 10753:10753 E/Quick1X ]
Quick1XConfigurator: Exception in configuring network
java.lang.UnsupportedOperationException: trusted certificate entries are not password-protected
01-29-2017 05:12 PM
02-05-2017 07:27 PM
Raised a case with support and was advised that this is a bug #37562 and should (hopefully) be addressed in the next release of the quickconnect app.
One possible workaround that was suggested (which I am not in a position to try/test) is to:
"change the key type as “created by device” if it exist as “created by server”. This is to test if this option works like a workaround for now as it was working in some test conditions."
“It does seem like the bug # 37562. As of now we do not have a resolution or workaround for this issue. Our engineering team is still working on this with the highest priority as it has affected enormous number of customers. I will ensure that you receive an update on this once there is an update from engineering end “
2 weeks ago