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Dell ClearPass QuickConnect Android N 7.0 Won't Install Network Profile

Hello I use Dell ClearPass QuickConnect to connect to the corporate BYOD WiFi and the app does not work with Android 7.0. I was wondering if maybe there was a beta version of the app that will work or if there is something that needs updated on the server side that is out of my control that I will have to wait for IT to update to be able to onboard a 7.0 device. 

 

The problem is with installing the network profile. When it comes to this point I just get an error "There was an error in configuring your device". I can see in our self service portal that a certificate was created for my device but it is not installed on my phone which prevents me from connecting. 

Guru Elite

Re: Dell ClearPass QuickConnect Android N 7.0 Won't Install Network Profile

You should definitely contact your IT department.

Tim Cappalli | Aruba Security
@timcappalli | timcappalli.me | ACMX #367 / ACCX #480
MOA
Occasional Contributor II

Re: Dell ClearPass QuickConnect Android N 7.0 Won't Install Network Profile

I have the same issue. Actually i get downloaded quick1x.networkconfig file downloaded on the phone but QuickConnect does not launch it, so as configuration can not finish.

 

Any idea or workaround?

 

Guru Elite

Re: Dell ClearPass QuickConnect Android N 7.0 Won't Install Network Profile

You should contact your IT department or administrator.  If you are the administrator you should contact Aruba TAC.  The #1 reason for that message is that you are not using the default built-in browser foryour mobile device, but the problem could be something else, and TAC would have to look at that.

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Answers and views expressed by me on this forum are my own and not necessarily the position of Aruba Networks or Hewlett Packard Enterprise.
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New Contributor

Re: Dell ClearPass QuickConnect Android N 7.0 Won't Install Network Profile

Even if it is opened with Aruba Clearpass it will still be in error, it is an issue with Nougat.

New Contributor

Re: Dell ClearPass QuickConnect Android N 7.0 Won't Install Network Profile

Having the same issue here using Nexus5X running Android 7.1.1 

 

I have attached part of the log generated from the quickconnect app showing the failure. Looks like it has something to do with how certificates are managed in Nougat.

 

[ 01-30 11:43:08.378 10753:10753 E/Quick1X ]
Quick1XConfigurator: Exception in configuring network
java.lang.UnsupportedOperationException: trusted certificate entries are not password-protected

Guru Elite

Re: Dell ClearPass QuickConnect Android N 7.0 Won't Install Network Profile

Engineering is looking into this. Please open a TAC case in parallel.

Tim Cappalli | Aruba Security
@timcappalli | timcappalli.me | ACMX #367 / ACCX #480
New Contributor

Re: Dell ClearPass QuickConnect Android N 7.0 Won't Install Network Profile

Raised a case with support and was advised that this is a bug #37562 and should (hopefully) be addressed in the next release of the quickconnect app.

 

One possible workaround that was suggested (which I am not in a position to try/test) is to:

 

"change the key type as “created by device” if it exist as “created by server”. This is to test if this option works like a workaround for now as it was working in some test conditions."

 

 

It does seem like the bug # 37562. As of now we do not have a resolution or workaround for this issue. Our engineering team is still working on this with the highest priority as it has affected enormous number of customers. I will ensure that you receive an update on this once there is an update from engineering end “

 

 

Contributor II

Re: Dell ClearPass QuickConnect Android N 7.0 Won't Install Network Profile

Is there a new QuickConnect release that support Android 7.0 Nougat?

Guru Elite

Re: Dell ClearPass QuickConnect Android N 7.0 Won't Install Network Profile

The current version of Aruba ClearPass QuickConnect in Google Play supports Nougat.

Tim Cappalli | Aruba Security
@timcappalli | timcappalli.me | ACMX #367 / ACCX #480
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