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Regular Contributor I
Posts: 159
Registered: ‎03-03-2011

Download stuck or interrupted

Is there anyway via CLI to delete the downloaded software updates so I can try to redownload? I keep getting the error "Download stuck or interrupted", even after I click Retry. The server has full access to the internet so no issue there. 

 

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Regards,

Josh
___________
ACMP, ACCP
Aruba
Posts: 1,542
Registered: ‎06-12-2012

Re: Download stuck or interrupted

You will need to open a TAC case.
Thank You,
Troy

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Regular Contributor I
Posts: 159
Registered: ‎03-03-2011

Re: Download stuck or interrupted

Thanks. TAC logged in with the support account and cleared the downloads. Now they work. 

Regards,

Josh
___________
ACMP, ACCP
Regular Contributor I
Posts: 187
Registered: ‎03-27-2013

Re: Download stuck or interrupted

Hi,

i have same issue... how can i solved it withoit TAC? unfortunaly i'm using a trial version... i have the support?

Andrea
Regular Contributor I
Posts: 159
Registered: ‎03-03-2011

Re: Download stuck or interrupted

Andrea - unfortunately you need TACs involvment since they can generate the support key and log into the CLI to clear the stuck downloads. Without TACs support, your only option to do deploy an updated VM and import a backup for the trial. 

Regards,

Josh
___________
ACMP, ACCP
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