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MVP
Posts: 1,380
Registered: ‎05-28-2008

ERROR - Exception performing upgrade: Pre-install task=10-backup-config failed

Hi Guys,

I'm Trying to upgrade CPPM 5.1.0.41000..and keep getting the following error:

 

INFO - Backing up current config...

INFO - Starting backup. This may take some time...

INFO - Backup databases for Insight

INFO - Backup databases for AppPlatform

INFO - Backup databases for PolicyManager

ERROR - Error creating backup file

ERROR - Backup failed

ERROR - Backup current config failed

ERROR - Exception performing upgrade: Pre-install task=10-backup-config failed

ERROR - Upgrade failed

 

 

please advise.

 

it's an appliance (not vm)

 

thanks in advance.

 

me

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MVP
Posts: 1,380
Registered: ‎05-28-2008

Re: ERROR - Exception performing upgrade: Pre-install task=10-backup-config failed

[ Edited ]

still no answer (sunday lovley sunday :) )

 

soo i patch the version to a newer version,but still when trying to upgrade to 5.2,same error:

 

ClearPass Policy Manager 5.1.1.41874 on CP-HW-25K platform

 

 

 

pgrading from image file=CPPM-x86_64-5.2.0.43003-upgrade.bin

Extracting image...

INFO - Backing up current config...

INFO - Starting backup. This may take some time...

INFO - Backup databases for Insight

INFO - Backup databases for AppPlatform

INFO - Backup databases for PolicyManager

ERROR - Error creating backup file

ERROR - Backup failed

ERROR - Backup current config failed

ERROR - Exception performing upgrade: Pre-install task=10-backup-config failed

ERROR - Upgrade failed

*****************2Plus Wireless Solutions****************************
Aruba Airheads - Powered By community for empower the community
************ Don't Forget to Kudos + me,If i helped you******************
Guru Elite
Posts: 20,002
Registered: ‎03-29-2007

Re: ERROR - Exception performing upgrade: Pre-install task=10-backup-config failed

Did you try backing up manually first?

Colin Joseph
Aruba Customer Engineering

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MVP
Posts: 1,380
Registered: ‎05-28-2008

Re: ERROR - Exception performing upgrade: Pre-install task=10-backup-config failed

[ Edited ]

Yep - i checked it.

 

 

in cli:
- backup - works!
- backup -a - works!

in gui:
backup works!
auto-backup - works!

*****************2Plus Wireless Solutions****************************
Aruba Airheads - Powered By community for empower the community
************ Don't Forget to Kudos + me,If i helped you******************
MVP
Posts: 485
Registered: ‎04-03-2007

Re: ERROR - Exception performing upgrade: Pre-install task=10-backup-config failed

[ Edited ]
I'm not as experienced with this, but would restoring from your backup, THEN upgrading have any positive effect?
==========
Ryan Holland, ACDX #1 ACMX #1
The Ohio State University
MVP
Posts: 1,380
Registered: ‎05-28-2008

Re: ERROR - Exception performing upgrade: Pre-install task=10-backup-config failed

[ Edited ]

Nope, I didn't tried it yet :) - it's a working environment (25,000 X 4)

I opened a TAC, I  will keep u updated in the results.

 

Thanks in any case.

 

Me

*****************2Plus Wireless Solutions****************************
Aruba Airheads - Powered By community for empower the community
************ Don't Forget to Kudos + me,If i helped you******************
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