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Endpoint Local DB is empty after authenticated

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  • 1.  Endpoint Local DB is empty after authenticated

    Posted Oct 14, 2016 10:59 AM

    We are doing WPA2 PEAP with CPPM and AD, but after users authenticated, the "Endpoint" has no entry. Anyone know the root cause? [Clearpass version 6.4]



  • 2.  RE: Endpoint Local DB is empty after authenticated

    EMPLOYEE
    Posted Oct 14, 2016 11:11 AM
    So the MAC address does not exist in the endpoint database? Do you have
    profiling configured?


  • 3.  RE: Endpoint Local DB is empty after authenticated

    Posted Oct 14, 2016 11:57 AM

    only enable on "system" page but didn't enable on "service" checkbox, do i necessary to do enable it for mac-address appear on Endpoint list?



  • 4.  RE: Endpoint Local DB is empty after authenticated

    EMPLOYEE
    Posted Oct 14, 2016 12:00 PM
    Just to confirm, the MAC address doesn't show up at all on the endpoint database or it shows up but has no data other than the MAC address?


  • 5.  RE: Endpoint Local DB is empty after authenticated

    Posted Oct 14, 2016 12:05 PM

    No any mac-address or data entry on the Endpoint page, anything I can do or verify?



  • 6.  RE: Endpoint Local DB is empty after authenticated
    Best Answer

    EMPLOYEE
    Posted Oct 14, 2016 12:07 PM
    I would open a TAC case. You should at least be seeing the MAC address in the endpoint database.


  • 7.  RE: Endpoint Local DB is empty after authenticated

    Posted Oct 20, 2016 09:15 PM

    @cappalli does the Endpoint database get populated with at least the MAC upon receiving the Radius request regardless of having an ip-helper address configured?