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HT
Occasional Contributor II
Posts: 16
Registered: ‎03-24-2009

Endpoint Local DB is empty after authenticated

[ Edited ]

We are doing WPA2 PEAP with CPPM and AD, but after users authenticated, the "Endpoint" has no entry. Anyone know the root cause? [Clearpass version 6.4]

Guru Elite
Posts: 7,837
Registered: ‎09-08-2010

Re: Endpoint Local DB is empty after authenticated

So the MAC address does not exist in the endpoint database? Do you have
profiling configured?

Tim Cappalli | Aruba ClearPass TME
@timcappalli | ACMX #367 / ACCX #480 / ACEAP / CWSP
HT
Occasional Contributor II
Posts: 16
Registered: ‎03-24-2009

Re: Endpoint Local DB is empty after authenticated

only enable on "system" page but didn't enable on "service" checkbox, do i necessary to do enable it for mac-address appear on Endpoint list?

Guru Elite
Posts: 7,837
Registered: ‎09-08-2010

Re: Endpoint Local DB is empty after authenticated

Just to confirm, the MAC address doesn't show up at all on the endpoint database or it shows up but has no data other than the MAC address?

Tim Cappalli | Aruba ClearPass TME
@timcappalli | ACMX #367 / ACCX #480 / ACEAP / CWSP
HT
Occasional Contributor II
Posts: 16
Registered: ‎03-24-2009

Re: Endpoint Local DB is empty after authenticated

No any mac-address or data entry on the Endpoint page, anything I can do or verify?

Guru Elite
Posts: 7,837
Registered: ‎09-08-2010

Re: Endpoint Local DB is empty after authenticated

I would open a TAC case. You should at least be seeing the MAC address in the endpoint database.

Tim Cappalli | Aruba ClearPass TME
@timcappalli | ACMX #367 / ACCX #480 / ACEAP / CWSP
Super Contributor II
Posts: 368
Registered: ‎09-05-2012

Re: Endpoint Local DB is empty after authenticated

@cappalli does the Endpoint database get populated with at least the MAC upon receiving the Radius request regardless of having an ip-helper address configured?

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