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Failed to upgrade to ClearPass 6.7

This thread has been viewed 5 times

  • 1.  Failed to upgrade to ClearPass 6.7

    Posted Dec 16, 2017 06:58 AM

    Hello community,

     

    When trying to upgrade to ClearPass 6.7 (from ClearPass 6.6.8), I ran into the following error:

     

    Capture.PNG

     

    The error message said that backup config had failed, but I didn't know why. FYI, I've already installed all available patches before upgrading:

     

    Capture1.PNG

     

    I tried to upgrade twice and still the same error. How should I proceed from this?

     

    Thank you,



  • 2.  RE: Failed to upgrade to ClearPass 6.7

    EMPLOYEE
    Posted Dec 16, 2017 07:20 AM
    Please work with TAC for issues like this.


  • 3.  RE: Failed to upgrade to ClearPass 6.7
    Best Answer

    Posted Jan 11, 2018 09:57 AM

    This issue has been solved. Turned out that I was running low on disk space and after extending it, I can upgrade to 6.7 without any problems.



  • 4.  RE: Failed to upgrade to ClearPass 6.7

    Posted Jan 14, 2018 05:15 PM

    Thanks for reporting the solution for future readers!



  • 5.  RE: Failed to upgrade to ClearPass 6.7

    EMPLOYEE
    Posted Jan 16, 2018 02:46 AM

    Hello,

     

    How did you extend the disk size ?

     

    Thanks



  • 6.  RE: Failed to upgrade to ClearPass 6.7

    Posted Jan 16, 2018 03:38 AM

    Hi Fabien,

     

    This was my lab CPPM (I wanted to test upgrade in lab first before doing it in production environment) so I was free to take it down and extend the disk. I didn't know the detail steps since the VMware ESXI is under control of a different team. But I can ask them what they did if you need the info :)

     

    Thank you,