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Contributor II

Guest Captive Portal Cannot PoP UP on Several Android

Hi All !

 

I need your help, I Already install Clearpass Guest with Self Registration.

But on several device the captive portal cannot pop up and show picture Like bellow on several android device 

 

Aruba Guest Erorr.jpg

 

What should i do ?

Kindly need your advise,

 

Thank you in advance

Guru Elite

Re: Guest Captive Portal Cannot PoP UP on Several Android

Try to type http://1.1.1.1 in the android browser and see if the captive portal comes up.

 

Does it work with any other device(s)?



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Contributor II

Re: Guest Captive Portal Cannot PoP UP on Several Android

Hi Joseph,

 

On other devices the captive portal running well,

Just on several android device when CP pop up showed me like picture i attached before, but When i open browser manually and type anything then Page will direct to Captive Portal Page. i want, when i connect to SSID my smartphone redirect automatically like other.

 

What should i do ?

any ideas ?

Kindly need your advice

 

Thank you in advance

New Contributor

Re: Guest Captive Portal Cannot PoP UP on Several Android

Hello

 

Have you found a solution? With Windows (PC), iOS, and Windows Phone, the authentication page opens automatically but not with Android.

 

If I open my browser and open http page, I have the authentication page. OK, but If I open an https page, I have an SSL certificate error !!

I have IAP-205 terminals and I use ClearPass 6.6.0.81015

New Contributor

Re: Guest Captive Portal Cannot PoP UP on Several Android

I have the same problem and I'm not finding the slution.

Can someone help?

Guru Elite

Re: Guest Captive Portal Cannot PoP UP on Several Android

Can you please start another thread detailing your specific issue?  There are many reasons why this could happen.

 



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

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