Security

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Contributor I
Posts: 24
Registered: ‎09-10-2013

Guest Operator Login service broke after upgrade to 6.3.x

Something happened to one of my services during the upgrade to 6.3.x and I don't know where to look now.  The service would authenticate clearpass guest operators against AD so I can have a security group of receptionists able to sign into the clearpass guest portal to create and modify accounts.  It was working before the update so that's why I'm thinking it was broke during the update.

Capture1.JPG

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Can somebody shed some light on what happened or what I'm missing?

Contributor I
Posts: 24
Registered: ‎09-10-2013

Re: Guest Operator Login service broke after upgrade to 6.3.x

Oh, I forgot to say I'm not seeing any logging in CPPM Access Tracker so it's not even hitting the service.

MVP
Posts: 4,168
Registered: ‎07-20-2011

Re: Guest Operator Login service broke after upgrade to 6.3.x

 

Can you see anything in the alert dashboard :

 

2014-04-02 12_10_30-ClearPass Policy Manager - Aruba Networks.png

 

Make sure that all your services are running :

2014-04-02 12_10_30-ClearPass Policy Manager - Aruba Networks.png

 

Did you reboot your server after the upgrade ?

Make sure that your service it's enabled ?

Thank you

Victor Fabian
Lead Mobility Engineer @ Integration Partners
AMFX | ACMX | ACDX | ACCX | CWAP | CWDP | CWNA
Contributor I
Posts: 24
Registered: ‎09-10-2013

Re: Guest Operator Login service broke after upgrade to 6.3.x

I haven't rebooted since the last reboot of the upgrade.  I can maybe try that tonight.

 

Services are all running except virtual IP but I'm not doing high availability.  I'm seeing entries in the Event Viewer for successful Admin UI logins for the local Admin account but no other type of logins are there.

 

I'm stumped because it was working fine.

MVP
Posts: 4,168
Registered: ‎07-20-2011

Re: Guest Operator Login service broke after upgrade to 6.3.x

check the status to see if it requires a reboot:

 

2014-04-02 13_17_54-ClearPass Policy Manager - Aruba Networks.png

Thank you

Victor Fabian
Lead Mobility Engineer @ Integration Partners
AMFX | ACMX | ACDX | ACCX | CWAP | CWDP | CWNA
Contributor I
Posts: 24
Registered: ‎09-10-2013

Re: Guest Operator Login service broke after upgrade to 6.3.x

Status is Installed for 6.3.1 Patch.

 

Thanks

Contributor II
Posts: 56
Registered: ‎04-22-2009

Re: Guest Operator Login service broke after upgrade to 6.3.x

Same issue with Operator logins not working on CPG.  

 

Local accounts (including Admin) can no longer log in as an operator. 

 

Although the Access Tracker show's a valid login, I get invalid username/password on CPG login screen.

 

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