04-28-2016 04:50 PM
A guest requested access and an email was generated and sent to the sponsor at about 11:50am. The problem is that the guest did not recieve their confirmation till about two and a half hours later.
My question is in which log would I find this information, ie when was the authorisation email generated?
Using clearpass v6.5.5
The audir viewer shows that it was approved and is stamped at 11:59.
Solved! Go to Solution.
04-28-2016 04:57 PM
What service you using for email relay?
Tim Cappalli | Aruba ClearPass TME
@timcappalli | ACMX #367 / ACCX #480 / ACEAP / CWSP
04-28-2016 07:24 PM
Thanks for answering Cappalli.
Sorry if I sound ignorant, but where would I find the Guest Application log, would this be in the log files I've dumped from the server?
Customer is using their Exchange server, which is where I suspect the fault is. I just need a timestamp to prove it.
I've used the GUI and checked the Monitoring>Live Monitoring>Audit Viewer to search for the authentication, which I've found. Is the time stamp here what I'm looking for?
05-03-2016 06:52 AM
The application log can be found under the ClearPass Guest side of the product.
Go to Administration -> Support -> Application log
ACDX #98 | ACMP | ACCP