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New Contributor
Posts: 2
Registered: ‎05-13-2015

Guest access email delayed by an hour - ClearPass

A guest requested access and an email was generated and sent to the sponsor at about 11:50am. The problem is that the guest did not recieve their confirmation till about two and a half hours later.

 

My question is in which log would I find this information, ie when was the authorisation email generated?

 

Using clearpass v6.5.5

The audir viewer shows that it was approved and is stamped at 11:59.

Guru Elite
Posts: 8,759
Registered: ‎09-08-2010

Re: Guest access email delayed by an hour - ClearPass

Take a look at the application log in Guest. 

What service you using for email relay? 

Tim Cappalli | Aruba Security TME
@timcappalli | timcappalli.me | ACMX #367 / ACCX #480
New Contributor
Posts: 2
Registered: ‎05-13-2015

Re: Guest access email delayed by an hour - ClearPass

Thanks for answering Cappalli.

Sorry if I sound ignorant, but where would I find the Guest Application log, would this be in the log files I've dumped from the server?

 

Customer is using their Exchange server, which is where I suspect the fault is. I just need a timestamp to prove it.

I've used the GUI and checked the Monitoring>Live Monitoring>Audit Viewer to search for the authentication, which I've found. Is the time stamp here what I'm looking for?

 

Thanks again.

MVP
Posts: 226
Registered: ‎03-03-2011

Re: Guest access email delayed by an hour - ClearPass

The application log can be found under the ClearPass Guest side of the product.

Go to Administration -> Support -> Application log

 

David
ACDX #98 | ACMP | ACCP
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