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Occasional Contributor II
Posts: 10
Registered: ‎11-05-2010

Guest account setup defaulting to year 1899?

Kind of an odd issue just came up today but one of our controllers is defaulting to Dec 31st, 1899 for the guest account setup start/end dates instead of today's date.  The first thing I checked was the controllers clock and it is correct so I'm kind of at a loss as to what to look at to troubleshoot this.  The receptionist is obviously not happy with having to scroll through 113 years worth of drop down menus in 6 year increments. Any ideas? 

Frequent Contributor I
Posts: 77
Registered: ‎10-15-2012

Re: Guest account setup defaulting to year 1899?

Hi, we have a customer with the same issue, did you have found the reason?

Thomas
ACMX#370 ACCP

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Guru Elite
Posts: 20,570
Registered: ‎03-29-2007

Re: Guest account setup defaulting to year 1899?

What version of code is this?

 



Colin Joseph
Aruba Customer Engineering

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Frequent Contributor I
Posts: 77
Registered: ‎10-15-2012

Re: Guest account setup defaulting to year 1899?

The version of the code is 6.1.2.5

The thing is that there was no problem until last week. Suddenly when the customer wanted to create guests, the start date and end date were 31 DEC 1899

Thomas
ACMX#370 ACCP

-- Found something helpful, important, or cool? Click the Kudos Star in a post.
-- Problem Solved? Click "Accept as Solution" in a post.
Guru Elite
Posts: 20,570
Registered: ‎03-29-2007

Re: Guest account setup defaulting to year 1899?

Did the customer try in a different browser or on a different computer?

 



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Frequent Contributor I
Posts: 77
Registered: ‎10-15-2012

Re: Guest account setup defaulting to year 1899?

Yes, and I tried it myself too ... Maybe an upgrade will help?

Thomas
ACMX#370 ACCP

-- Found something helpful, important, or cool? Click the Kudos Star in a post.
-- Problem Solved? Click "Accept as Solution" in a post.
Guru Elite
Posts: 20,570
Registered: ‎03-29-2007

Re: Guest account setup defaulting to year 1899?

I do not see anything in release notes with that specifically.  Did you check the time on the controller?

 



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Frequent Contributor I
Posts: 77
Registered: ‎10-15-2012

Re: Guest account setup defaulting to year 1899?

yes, clock on the controller is correct

I just asked the client when they started seeing this issue, they told us: after they installed a new local controller.

I checked the time on that one, but it is also correct.

Thomas
ACMX#370 ACCP

-- Found something helpful, important, or cool? Click the Kudos Star in a post.
-- Problem Solved? Click "Accept as Solution" in a post.
Guru Elite
Posts: 20,570
Registered: ‎03-29-2007

Re: Guest account setup defaulting to year 1899?

Please open a Technical Suppot case if you can.  It is probably a bug.



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Frequent Contributor I
Posts: 77
Registered: ‎10-15-2012

Re: Guest account setup defaulting to year 1899?

ok, will do that, thanks

Thomas
ACMX#370 ACCP

-- Found something helpful, important, or cool? Click the Kudos Star in a post.
-- Problem Solved? Click "Accept as Solution" in a post.
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