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New Contributor
Posts: 3
Registered: ‎04-10-2014

Guest wireless access is dropping out after 4 hours.

Controller:                 6000

Version:                     6.1.3.9

 

In short

 

After authentication via the guest portal, the guest wireless disconnects after 4 hours of use, the guest session is not idle.

 

I'm guessing that this is a timeout option somewhere, but i'm unable to find it, any pointers in the right direction would be appreciated.

 

Al.

MVP
Posts: 4,018
Registered: ‎07-20-2011

Re: Guest wireless access is dropping out after 4 hours.

 

Are you using the controller internal captive portal ?

 

Check the following :

 

(CONTROLLER) #show aaa timers

Global User idle timeout = 300 seconds
Auth Server dead time = 10 minutes
Logon user lifetime = 5 minutes
User Interim stats frequency = 600 seconds

 

(CONTROLLER) #show wlan ssid-profile GUESS-SSID 

-------------------------------
Parameter Value
--------- -----
SSID enable Enabled
ESSID guest_ssid
Encryption wpa2-aes
Enable Management Frame Protection Disabled
Require Management Frame Protection Disabled
DTIM Interval 1 beacon periods
802.11a Basic Rates 6 12 24
802.11a Transmit Rates 6 9 12 18 24 36 48 54
802.11g Basic Rates 1 2
802.11g Transmit Rates 1 2 5 6 9 11 12 18 24 36 48 54
Station Ageout Time 1000 sec

 

 

Thank you

Victor Fabian
Lead Mobility Engineer @ Integration Partners
AMFX | ACMX | ACDX | ACCX | CWAP | CWDP | CWNA
New Contributor
Posts: 3
Registered: ‎04-10-2014

Re: Guest wireless access is dropping out after 4 hours.

HI,

 

Thank you for the response and yes, we are using the controller captive portal.

 

I will check the ssid profile as suggested and post my findings.

Guru Elite
Posts: 19,997
Registered: ‎03-29-2007

Re: Guest wireless access is dropping out after 4 hours.

In the Guest user role, make sure that you do not have a reauthentication interval configured for 4 hours...

Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Validated Reference Design Guides : http://community.arubanetworks.com/t5/Validated-Reference-Design/tkb-p/Aruba-VRDs
New Contributor
Posts: 3
Registered: ‎04-10-2014

Re: Guest wireless access is dropping out after 4 hours.

Firstly - Thank you for the responses.

 

To confirm, the issue was the Re-authentication Interval.

 

 

For reference this was found in...

 

Configuration > User Roles > 'Role' > RE-authntication Interval

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