08-29-2013 06:10 PM
How would I disable SMS from being sent to guest when an operator creates a new guest account. Actually I don't want any SMS enabled.
I am running ClearPass Guest on version 6.2
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08-29-2013 06:12 PM
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08-29-2013 06:15 PM
In ClearPass Guest under Configuration, go to Guest Self-Registration, find the registration page, click Edit, go to the Advanced Editor and about 3/4 of the way down, you should see SMS Delivery. Change it to be disabled.
08-29-2013 06:36 PM
Thanks guys but this is already disabled under Guest Self-Registration. This is not where I am having the issue. I am seeing SMS failed to send messages after an operator/sponsor creates a new guest account. This would be the page after they submit the form to create the account. This page is sending SMTP to the user with the details of their account and giving the operator the option to print the details by selecting a print template. But it is also trying to send SMS.
I can also tell you the form the operators use to create the account has auto send SMTP but not auto sent SMS. Any other ideas?
08-29-2013 06:42 PM - edited 08-29-2013 06:46 PM
08-29-2013 07:16 PM
That didn't work either but thank you. I have a 3.9 AmigoPod system and has all these same settngs but somehow I disabled SMS on that one. I copied all the same fields and forms and settings from there. If any other ideas shoot them over. I have a list of items I need to work with TAC tomorrow just trying to shorten the list a little. Thanks everyone.
08-29-2013 09:38 PM - edited 08-29-2013 09:38 PM
You need to find the appropriate create_user form and disable SMS being sent there by removing that field.
Aruba Customer Engineering
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09-03-2013 04:53 AM
Just thought I would let you all know how this was fixed by Aruba support. They "added" auto_send_sms to my forms and guest receipt page and then set its initial value to "no". As a side note setting the initial vlaue to zero (0) or "NO" did not work. It had to be a lower case "no". Hope this helps someone one day.