12-16-2014 08:20 AM
After having been onboarded, from time to time users get automatically connected back to the onboarding (open) SSID and have to manually reconnect their device (IOS or Android) to the protected SSID. Is there a way to prevent that ?
Many thanks in advance,
12-16-2014 08:42 AM
Sent from Nine<>
Tim Cappalli | Aruba ClearPass TME
@timcappalli | ACMX #367 / ACCX #480 / ACEAP / CWSP
12-18-2014 04:20 PM
I've seen this before as well. What are you using to make a decision on what's a BYOD device? It might be worthwile to have a line that says EAP-TLS connections are given a specific BYOD user role. Like Tim mentioned, if the user is not presenting an EAP-TLS connection to Clearpass, it's on the client. But, if you're differentiating traffic based on an iOS, Android, etc., you may want to look at Access Tracker and see if that is coming up as the right device type. I saw this once with a customer and there was an issue with DHCP relaying and Clearpass wasn't profiling the device correctly.
Hope it helps!