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Occasional Contributor II
Posts: 17
Registered: ‎02-11-2013

IOS Devices Reconnect Problem

IOS devices cannot automatically reconnect after onboarding. I have COA and Switch IP setting enabled but after the 10 second waiting period it comes back failed to reconnect. Does anyone know what other configurations may cause the auto reconnect to fail?

Aruba
Posts: 1,548
Registered: ‎06-12-2012

Re: IOS Devices Reconnect Problem

Are you trying to reconnect to the same SSID or are you provisioning on one SSID and trying to have CPPM bounce the device to a different SSID?

 

IOS devices have an issue where they will always reconnect to the last SSID they were connected to when they are bounced with a COA. Unfortunately it is a IOS issue and that is why you have the option if you use a separate SSID for onboarding that you have the auto or manual reconnect option disabled and post a message for the user to connect to the secure SSID. 

 

iosreconnect.png

Thank You,
Troy

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Occasional Contributor II
Posts: 17
Registered: ‎02-11-2013

Re: IOS Devices Reconnect Problem

I am trying to have the IOS device disconnect and reconnect to the same SSID after onboarding. Right now a client has to enter airplane mode or disconnect from the SSID and then reconnect in order to gain access to the network. 

Aruba
Posts: 1,548
Registered: ‎06-12-2012

Re: IOS Devices Reconnect Problem

what wireless vendor are you using?

Thank You,
Troy

--Give Kudos: found something helpful, important, or cool? Click Kudos Star in a post.

--Problem Solved? Click "Accepted Solution" in a post.
Occasional Contributor II
Posts: 17
Registered: ‎02-11-2013

Re: IOS Devices Reconnect Problem

Aruba

Occasional Contributor II
Posts: 17
Registered: ‎02-11-2013

Re: IOS Devices Reconnect Problem

Aruba Controller with CPPM 6.1

Aruba
Posts: 1,548
Registered: ‎06-12-2012

Re: IOS Devices Reconnect Problem

A couple of things to check

 

  1. Make sure you have COA enable on the device setting on the CPPM side.
  2. Make sure you have in the controller under Security > Authentication > L3 Authentication  that you check mark Add switch IP address in the redirection URL

addswitch.png

  1. You add CPPM as a RFC 3576 in your AAA profile in the controller

rfc.png

 

  1. And lastly in the CPGuest side go to Home » Administration » Plugin Manager under onboarding enable debugging (make sure you turn it off when you are done) and then look that the application log in the same section under administration.

 applicationlog.png

Thank You,
Troy

--Give Kudos: found something helpful, important, or cool? Click Kudos Star in a post.

--Problem Solved? Click "Accepted Solution" in a post.
Occasional Contributor II
Posts: 17
Registered: ‎02-11-2013

Re: IOS Devices Reconnect Problem

I have COA and the L3 redirection enabled, but I will check the AAA profile.
Occasional Contributor II
Posts: 17
Registered: ‎02-11-2013

Re: IOS Devices Reconnect Problem

I have checked over the possible solutions that you have provided and they were all configured. However, while looking at the logs they prompt this as the reason for failure

"Script:   /guest/mdps_profile.php
Function: NwaMdpsProfileDoDisconnect
Arguments:
Details:  array (
  'result' => array (
    'error' => 1,
    'message' => 'Internal error while retrieving Insight server details. Please enable Insight on a server and continue.',
  ),
)"

 

Occasional Contributor II
Posts: 17
Registered: ‎02-11-2013

Re: IOS Devices Reconnect Problem

After enabling insight, this is the new error

 

Script:   /guest/mdps_profile.php
Function: NwaMdpsProfileDoDisconnect
Arguments:
Details:  array (
  'result' => array (
    'error' => 1,
    'message' => '{"content": {"cnc_actions": [{"status_message": "Radius [Aruba Terminate Session] failed for client FF:FF:FF:FF:FF:FF", "id": 1}]}, "id": "FF:FF:FF:FF:FF:FF_sess", "name": "cnc_response"}',
  ),
)

Mac address has been replaced.

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