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Super Contributor II
Posts: 429
Registered: ‎01-19-2011

Internal CP to Clearpass Guest migration

I have a customer who is migrating from the internal CP to a guest page on clearpass. With the old system the captive portal page was displayed immediately a samrt device connected to the network. This isnt happening with the clearpass guest - what is the trcik to getting the client to open a web browser automatically after association.

Guru Elite
Posts: 21,491
Registered: ‎03-29-2007

Re: Internal CP to Clearpass Guest migration

What type of device is it?  Please do a search on the forum for Apple CNA or Captive Portal Network Assistant, which pops up to help the user login.

 



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Super Contributor II
Posts: 429
Registered: ‎01-19-2011

Re: Internal CP to Clearpass Guest migration

Sorry for the misspelling - they are smart devices and we need a web browser to open up so that they can login to Cleaarpass guest page.

Guru Elite
Posts: 21,491
Registered: ‎03-29-2007

Re: Internal CP to Clearpass Guest migration

What smart devices are they? Do they have a browser?  Please be more specific.



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Super Contributor II
Posts: 429
Registered: ‎01-19-2011

Re: Internal CP to Clearpass Guest migration

They are iphones and androids and yes they do have browsers.

Guru Elite
Posts: 21,491
Registered: ‎03-29-2007

Re: Internal CP to Clearpass Guest migration

To be clear, all Apple devices support this functionality, but not all Androids, do.  This is not something that you can expect of all mobile devices.  All users must be prepared to open a browser, when necessary to connect.



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Super Contributor II
Posts: 429
Registered: ‎01-19-2011

Re: Internal CP to Clearpass Guest migration

The same device has a different experience on the two different setups. I want to know how to force a browser to open when it connects to the SSID with the Clearpass guest portal. The customer is used to seeing this happen with the old CP and wants the same to happen with Clearpass.

Guru Elite
Posts: 21,491
Registered: ‎03-29-2007

Re: Internal CP to Clearpass Guest migration

MattF,

 

You are saying the same device, and then you are saying device(s).  Which specific device behaves differently?  Again, on the Apple side it is very well documented why this happens.  On Android, it is hit and miss based on the device.  Apples use the CNA mechanism, androids use something different and cannot be counted on for all devices...

 

If you are witnessing the behavior with an Apple device, is is either because of the Bypass CNA functionality in the Captive Portal Authentication Profile or the same CNA functionality via a URL extension in ClearPass.  If it is with an Android device, there is no way to know what prompts it.

 

 



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Guru Elite
Posts: 21,491
Registered: ‎03-29-2007

Re: Internal CP to Clearpass Guest migration

MattF,

 

You are saying the same device, and then you are saying device(s).  Which specific device behaves differently?  Again, on the Apple side it is very well documented why this happens.  On Android, it is hit and miss based on the device.  Apples use the CNA mechanism, androids use something different and cannot be counted on for all devices...

 

If you are witnessing the behavior with an Apple device, is is either because of the Bypass CNA functionality in the Captive Portal Authentication Profile or the same CNA functionality via a URL extension in ClearPass.  If it is with an Android device, there is no way to know what prompts it.

 

 



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Super Contributor II
Posts: 429
Registered: ‎01-19-2011

Re: Internal CP to Clearpass Guest migration

Have asked the customer for clarification and they have come back with a revised assessment - different scenarios with different devices. So it looks like the two captive portals are working as they should be with the clients being the deciding factor.

Thanks for the help though.

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