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Contributor II
Posts: 48
Registered: ‎05-14-2012

Issue with onboarding Android device

[ Edited ]

I am getting the following error after I enter the username and password in ClearPass QuickConnect when trying to onboard an Android device. I have no issues onboarding IOS devices.

 

There was an error in configuring your device. Cannot download Device credentials from Onboard server: Value <!DOCTYPE of type java.lang.String cannot be converted to JSONObject.

 

And I don't see any error messages in Access Tracker.

 

Any ideas?

Aruba
Posts: 1,537
Registered: ‎06-12-2012

Re: Issue with onboarding Android device

Are there any errors in the application log on the guest side? (I doubt there are but just wanted to make sure)

Home > Administration > Support > Application Log
Thank You,
Troy

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Contributor II
Posts: 48
Registered: ‎05-14-2012

Re: Issue with onboarding Android device

[ Edited ]

Troy,

 

I don't see any errors under Application Log. They are all informational. I am trying to onboard both Samsung and Nexus tablets. Same result.

Aruba
Posts: 1,537
Registered: ‎06-12-2012

Re: Issue with onboarding Android device

Also what is the make/model/firmware of the device?

Thank You,
Troy

--Give Kudos: found something helpful, important, or cool? Click Kudos Star in a post.

--Problem Solved? Click "Accepted Solution" in a post.
Contributor II
Posts: 48
Registered: ‎05-14-2012

Re: Issue with onboarding Android device

Nexus 7, Android version 4.3, Model ME370T

 

Model Number: Samsung GT-N8013, Android version 4.1.2

Aruba
Posts: 1,537
Registered: ‎06-12-2012

Re: Issue with onboarding Android device

Are you redirecting by IP or FQDN? Most of the time I see that error its a communication issue between the device and CPPM

couple things to check

1. url
2. firewall/Role settings
Thank You,
Troy

--Give Kudos: found something helpful, important, or cool? Click Kudos Star in a post.

--Problem Solved? Click "Accepted Solution" in a post.
Contributor II
Posts: 48
Registered: ‎05-14-2012

Re: Issue with onboarding Android device

Troy,

 

I was using landing.php in my URL. Once I took it out, it worked like a charm.

 

Thank you very much for your help.

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