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Left Menu Pane on ClearPass Guest

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  • 1.  Left Menu Pane on ClearPass Guest

    Posted Jul 24, 2016 07:38 PM

     

    These are two ClearPass Guest System Administrations.  The one on the left is running on VM ESX, the right one is on Hyper-V which we are testing and planning to migrate to. The Hyper-V has no left menu pane.

     

    How can I put the left menu pane on the Hyper-V ClearPass guest? (My CPPM is version 6.6)

     

    Capture.PNG

    Best Regards,



  • 2.  RE: Left Menu Pane on ClearPass Guest

    EMPLOYEE
    Posted Jul 24, 2016 07:40 PM
    Verify that it's using the ClearPass Guest skin.


  • 3.  RE: Left Menu Pane on ClearPass Guest

    Posted Jul 25, 2016 07:17 PM

    Tim,

    Thanks for your response.  

    Is this the place to check?  

    CP Guest – Administration - Plugin Manager – Local Operator Logins – Configuration

    Skin change from Default to ClearPass Guest Skin, and Restore default configuration, still no left menu pane.



  • 4.  RE: Left Menu Pane on ClearPass Guest

    EMPLOYEE
    Posted Jul 25, 2016 07:19 PM

    Yes, that's correct. Did you try clearing your browser cache after the change? If that still doesn't help, I would open a TAC case.



  • 5.  RE: Left Menu Pane on ClearPass Guest
    Best Answer

    Posted Aug 01, 2016 05:17 PM

    Found it, finally.  Go to: 

    CP Guest - Administration - Plugin Manger - Skin Pluggins

    Only one plugin skin is enable, and it is the skin for CP Guest/Onboard.  In my case the "Blank Skin" was enable.  To fix, I clicked "Enable" the "Aruba ClearPass Skin".   

    Thanks Tim for pointing to the right direction.

    Capture.JPG

     

     



  • 6.  RE: Left Menu Pane on ClearPass Guest

    Posted Aug 23, 2016 04:23 PM
      |   view attached

    Boys Town has an actual skin -- is there a reason you're not using it and instead using the default "Aruba ClearPass Skin" or "ClearPass Guest Skin" ??

     

    Email harry.dehal@hpe.com with your Subscription ID#.



  • 7.  RE: Left Menu Pane on ClearPass Guest

    Posted Aug 23, 2016 09:47 PM

    Harry,

    That skin is no longer match our theme.  Can customer change/modify skin?



  • 8.  RE: Left Menu Pane on ClearPass Guest

    Posted Aug 25, 2016 05:42 PM

    Your website template which we used as the base for your skin plugin still looks the same to me -- send me an email if you'd like to discuss!