Security

Reply
New Contributor
Posts: 1
Registered: ‎01-21-2014

Login page keeps looping around

[ Edited ]

Allowed to reply with our issue or should I open a new topic?

 

Hello,

 

We've got the same problem here, login page keeps looping.

Trying to apply te solution leaves us lost, we cannot find the location where we should check/adjust the SSID.

When we go to the section as shown in the screenhot we can see numerous guest services, however after selecting one of them (tried several) there is no option to check/change SSID.

Using 6.2.3.57998

 

Thanks!

 

[Mod note: created new topic]

MVP
Posts: 762
Registered: ‎03-25-2009

Re: Clearpass Registration and Login Screens keep looping around

Carina, your issue may be completely unrelated.

 

If your users keep getting the logon page again after authenticating.. 

I would start by verifying the role before and after authenticating.  If it is the same, try and figure out why.

 

Can you see the authentication request in clearpass (Monitoring » Live Monitoring » Access Tracker)?

Under the summary tab, what service is being matched? What does it mention as Enforcement profiles? What is mentioned under the Alert tab?

If an enforcement profile was returned, look into this (Configuration » Enforcement » Profiles) and verify what is being returned. Is this the correct role? Does this role exist on the controller?

Koen (ACMX #351 | ACDX #547 | ACCP)

-- Found something helpful, important, or cool? Click the Kudos Star in a post.
-- Problem Solved? Click "Accept as Solution" in a post.
Super Contributor II
Posts: 429
Registered: ‎01-19-2011

Re: Clearpass Registration and Login Screens keep looping around

If you are using an Aruba controller - check the roles in your "captive portal authentication profile" you need to have your final post-authentication role here or the client will return to the logon role after authenticating.

MVP
Posts: 762
Registered: ‎03-25-2009

Re: Clearpass Registration and Login Screens keep looping around

Not if you are using ClearPass (or any other radius server) to return aruba vsa which can (ans uasualy does) include user-roles among others.

Koen (ACMX #351 | ACDX #547 | ACCP)

-- Found something helpful, important, or cool? Click the Kudos Star in a post.
-- Problem Solved? Click "Accept as Solution" in a post.
Search Airheads
Showing results for 
Search instead for 
Did you mean: