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Occasional Contributor II
Posts: 58
Registered: ‎05-22-2016

Mac caching Tracker error

is it normal to see this error if a device is trying to do mac-auth for the first time? 

 

 Alerts for this Request  

Policy serverFailed to construct filter=SELECT
CASE WHEN expire_time is null or expire_time > now() THEN 'false'
ELSE 'true'
END AS is_expired,
CASE WHEN enabled = true THEN 'true' ELSE 'false' END as is_enabled
FROM tips_guest_users
WHERE ((guest_type = 'USER') AND (user_id = '%{Endpoint:Username}') AND (app_name != 'Onboard')).
Failed to get value for attributes=[AccountEnabled, AccountExpired]
RADIUS[Endpoints Repository] - localhost: User not found.
MAC-AUTH: MAC Authentication attempted by unknown client, rejected.

 

from my understanding it is trying to get values from the endpoint database but it is the first time the device is connecting... so i guess it is failing to extract the values from the Guest user repository but i am not 100% sure if it is normal....

 

Guru Elite
Posts: 8,325
Registered: ‎09-08-2010

Re: Mac caching Tracker error

Yes, normal.

Tim Cappalli | Aruba Security TME
@timcappalli | timcappalli.me | ACMX #367 / ACCX #480
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