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Regular Contributor I
Posts: 154
Registered: ‎10-20-2010

OnBoard an Android 6 (Marshmellow) device - Getting errors

I have CPPM 6.5.3 and several thousand users who have onboarded android and apple devices to our BYOD network with Aruba quick connect.  I have not done much troubleshooting yet as I am trying to get my hands an Android with Marshmellow running on it but users who have Marshmellow already are ALL getting an error "there was an error in configuring your device".  Anyone aware of any known issues and a fix?

 

 

Contributor II
Posts: 38
Registered: ‎11-24-2014

Re: OnBoard an Android 6 (Marshmellow) device - Getting errors

Disable TLS 1.2 in clearpass radius service. 

Guru Elite
Posts: 7,823
Registered: ‎09-08-2010

Re: OnBoard an Android 6 (Marshmellow) device - Getting errors

Please try upgrading to 6.5.4

Tim Cappalli | Aruba ClearPass TME
@timcappalli | ACMX #367 / ACCX #480 / ACEAP / CWSP
Aruba Employee
Posts: 364
Registered: ‎11-04-2011

Re: OnBoard an Android 6 (Marshmellow) device - Getting errors

Please check the folllowing topic. Google changed some permissions in Adroid 6.0 that prevent a successful Onboarding:

 

http://community.arubanetworks.com/t5/AAA-NAC-Guest-Access-BYOD/Onboard-Android-6-0-not-working/m-p/249144

 

This is under development, and as I understood close to a solution; please open a TAC case if you need more information.

 

Herman

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If you have urgent issues, please contact your Aruba partner or Aruba TAC.
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