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Occasional Contributor II
Posts: 18
Registered: ‎02-02-2012

Onboard Android 6.0 not working

Hello,

just updated a couple of Nexus devices and onboard doesn't seem to work. Everything looks ok in the tracker so it seems it's the fault is in the Quickconnect-app. I even tried making the app device-admin with no luck.

 

Running Clearpass 6.5.2 

App version 1.0.71027

 

Anyone else tried and got it working?

 

/Tomas

Aruba
Posts: 1,526
Registered: ‎06-12-2012

Re: Onboard Android 6.0 not working

Please open a TAC case so the can dig into it.
Thank You,
Troy

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Occasional Contributor II
Posts: 18
Registered: ‎02-02-2012

Re: Onboard Android 6.0 not working

Ok, i'll do that.

 

Thanks, Tomas

Aruba Employee
Posts: 370
Registered: ‎11-04-2011

Re: Onboard Android 6.0 not working

Please open a TAC case for tracking. I experienced the same, and found out that QuickConnect cannot delete the WLAN profile in Android 6.0, and that is supposed to be changed by Google 'by design'. An App may only delete or modify WLAN profiles that it created itself. Engineering is aware of this and working on it. Please send send me a personal message with the TAC case number if you want me to have a look at your TAC case.

 

As a workaround for now, you can Onboard over another SSID (Guest SSID may work), and delete the SSID that you are Onboarding to (typically the Corporate SSID) before Onboarding. In my own testing, I succesfully onboarded two Nexus devices running Android 6.0.

 

Herman

--
If you have urgent issues, please contact your Aruba partner or Aruba TAC.
Occasional Contributor II
Posts: 18
Registered: ‎02-02-2012

Re: Onboard Android 6.0 not working

I've opened a TAC case and have sent them the logs from the quickconnect-app.

 

And the workaround works, i successfully onboarded using ourguest SSID. I guess we can use that for now. I'd rather have the same SSID-onboard working though, since people tend to forget to delete the connection to the guest-network and call helpdesk to complain that it isn't working the next day.

 

/Tomas

Occasional Contributor II
Posts: 18
Registered: ‎02-02-2012

Re: Onboard Android 6.0 not working

TAC has reproduced the problem and has reported it to the engineering team. 

Occasional Contributor II
Posts: 18
Registered: ‎02-02-2012

Re: Onboard Android 6.0 not working

TAC sent me a working Clearpass Quickconnect which will be published in the Play Store shortly.

Regular Contributor I
Posts: 154
Registered: ‎10-20-2010

Re: Onboard Android 6.0 not working

 


tlilja wrote:

TAC sent me a working Clearpass Quickconnect which will be published in the Play Store shortly.

 

 

Thanks guys any update on when it will be published to the playstore?

Occasional Contributor II
Posts: 14
Registered: ‎11-05-2015

Re: Onboard Android 6.0 not working

Hi,

 

I continue with problem, it's not possible disable/enable wifi interface??. 

 

when deploy access profile, disable wifi interface but don't enable wifi interface?

 

Thanks..

 

Regular Contributor I
Posts: 154
Registered: ‎10-20-2010

Re: Onboard Android 6.0 not working

My team reports that ours is now working for the Android 6 users with the new quick connect app but I don't think its a very smooth process.  Based on what I am reading the user has to go through our onboard process installs the app and gets the profiles but then gets a pop-up as shown below:

 

cq.jpg

 

After following the steps of forgetting the network and hitting the back button the user then has to follow a few other prompts which I am not 100% clear if its a complete reboard again or if the Onboard process just starts again with the profiles push but what ever it is, its working.

 

Only other report I had from the team is the new quick connect does not work for Android 5.1.

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