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Aruba Employee

Onboard Failed to issue the RADIUS disconnect request for auto-connect for iOS devices.

Hi Guys,

I'm having the problem with CoA for iOS devices.

I configure single SSID for onboarding, i tested with both iPad/iPhone/Samsung Android A3, everything is fine.

CoA for Samsung Android A3 phone is fine also (after onboarding, the A3 automatically reconnect to the same SSID to get network access).

I'm running CPPM 6.6.0.81015 with latest patch.

However my iOS devices got problem, CoA not working, the below is error i got from application log:

2016-06-22 19:22:11192.168.115.105 errorerrorFailed to issue the RADIUS disconnect request for auto-connect.
Failed to issue the RADIUS disconnect request for auto-connect.
Client:    192.168.115.105:49951
Script:    /guest/mdps_status.php
Function:  {closure}
Details:   array (
  'result' => array (
    'error' => 1,
    'message' => 'Error contacting the ClearPass Policy Manager server (localhost): Operation timed out after 10000 milliseconds with 0 bytes received',
  ),
)

Another issue i found that if we change maximum allowed number of devices onboarding per user, the onboarding will not work. Looke like this is a bug in this release. Can someone confirm?

Thanks,

Ha,

 

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