02-13-2014 09:51 AM
I am having an issue where iOS devices are not reconnecting after being onboarded. I have tracked this down to ClearPass not sending out a CoA disconnect after the device is onboarded. The application log on CPG shows a "missing attributes" error message (see screenshot) during the onboard process.
I have confirmed that ClearPass is otherwise able to send CoA messages to the Aruba controller. Disconnecting active sessions in CPG works fine, and disconnecting via Access Tracker also works as expected. The option "include switch IP in redirection URL" is enabled in the captive portal profile.
I have confirmed via packet capture that the CoA message is never sent to the Aruba controller after onboarding.
I am using CP 18.104.22.168730 and ArubaOS 22.214.171.124
Anything else I can check before calling TAC?
Solved! Go to Solution.
02-13-2014 10:11 AM
Are you sending out the device IP in the URL redirect in the CP profile?
Consulting Systems Engineer - ACCX, ACDX, ACMX
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09-12-2014 01:54 AM
Tomas, you might have already solved it, but first clue of what happens is to check the URL on your device after redirect. Here you will see switchip=<ip>
To change this you login to CLI, conf t, ip cp-redirect-address <controller-ip>
-ACMX #316 :: ACCP-
Intelecom - Norway
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