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Onboarding iOS Device "Profile Installation Failed" on ClearPass 6.2.6

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  • 1.  Onboarding iOS Device "Profile Installation Failed" on ClearPass 6.2.6

    Posted Apr 17, 2014 06:40 PM

     

    I have a customer that keeps getting an error when onboarding iOS devices and this was working a couple of days ago but it started happening today , I don't think this is happening with Android but I am not 100% sure

     

    I disabled HTTPS across the board but nothing , I can't even see an error in the access tracker...

     

    I am planning on opening a ticket but wanted to see if anybody is currently seeing this.

     

    Thanks



  • 2.  RE: Onboarding iOS Device "Profile Installation Failed" on ClearPass 6.2.6
    Best Answer

    Posted Apr 17, 2014 08:22 PM

    Aruba is aware of this behavior/issue Victor.....stay tuned for a fix very soon.   The cause is an expired Apple Intermediate CA certificate that issued the embedded certificate on some iOS devices (Apple iPhone Device CA); which expired on 04/16/2014.    Fixes for 6.1.4, 6.2.6, and 6.3.1 will be available.

     

     



  • 3.  RE: Onboarding iOS Device "Profile Installation Failed" on ClearPass 6.2.6
    Best Answer

    Posted Apr 18, 2014 09:31 AM

     

    The patch is available under the Software Updates: