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Frequent Contributor II
Posts: 107
Registered: ‎03-18-2013

Onboarding issue with Android Device

Hi Guys,

i'm having issue with onboarding Android device. Windows and iOS are having no issue, they onboard just fine.

the android devices started just fine, it can download quickconnect from google play. the problem starts when running the quickconnect, where it supposed to install new network profile, it just come with an error "There was an error in configuring your deviced" as attached. there is no error message in the CPPM.

i couldnt fine any decent source discussing about this. really need help.

 

Ricky

Ricky E. Lee
CWNA | ACMP | ACCP
Aruba
Posts: 1,377
Registered: ‎12-12-2011

Re: Onboarding issue with Android Device

Try opening up a case...perhaps there was something missed in the OnBoard config or provisioning settings...

Seth R. Fiermonti
Consulting Systems Engineer - ACCX, ACDX, ACMX
Email: seth@hpe.com
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If you found my post helpful, please give kudos
Aruba
Posts: 1,545
Registered: ‎06-12-2012

Re: Onboarding issue with Android Device

Did you try disabling the cell?

Thank You,
Troy

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Frequent Contributor II
Posts: 107
Registered: ‎03-18-2013

Re: Onboarding issue with Android Device

what do you mean by disabling the cell?

 

Ricky

Ricky E. Lee
CWNA | ACMP | ACCP
Aruba
Posts: 1,545
Registered: ‎06-12-2012

Re: Onboarding issue with Android Device

Looking at your screen shot both wifi and cellular service is turned on. Some divces will role over to cellular and you might be running into that issue. A quick test is to turn on airplane mode and just enable wifi to make sure that is not the issue. If that doesn't fix it then you will need to open a TAC case and have them look at the logs.
Thank You,
Troy

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Frequent Contributor II
Posts: 107
Registered: ‎03-18-2013

Re: Onboarding issue with Android Device

Hi Troy,

i tried to disable the mobile data and only activate the wifi. problem still occurs.

i'm using ArubaOS 5.0.4.11. any chance this could be the problem?

 

Ricky.

Ricky E. Lee
CWNA | ACMP | ACCP
Aruba
Posts: 1,545
Registered: ‎06-12-2012

Re: Onboarding issue with Android Device

I don't beleive that would cause the fail issue. Are you using a self sign cert. I've seen that issue before with certs. If you are using a sec signed then do a csr from the CPPM side and have onboarding sign the cert. then reimport back into the CPPM side
Thank You,
Troy

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Frequent Contributor II
Posts: 107
Registered: ‎03-18-2013

Re: Onboarding issue with Android Device

i didnt do self sign, i did CSR and then manually import the certificates to CPPM.

 

Ricky

Ricky E. Lee
CWNA | ACMP | ACCP
Aruba
Posts: 1,545
Registered: ‎06-12-2012

Re: Onboarding issue with Android Device

If you have a different android device I would try that but I would still open a TAC case so they can take a look at the quick connect logs and see what the issue is.
Thank You,
Troy

--Give Kudos: found something helpful, important, or cool? Click Kudos Star in a post.

--Problem Solved? Click "Accepted Solution" in a post.
Frequent Contributor II
Posts: 107
Registered: ‎03-18-2013

Re: Onboarding issue with Android Device

i just opened a TAC case but havent got it replied yet. hoping you guys can help me here while waiting. :D

 

i cannot find anything in the the access tracket. how can i get the quick log? is there one?

 

Ricky

Ricky E. Lee
CWNA | ACMP | ACCP
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