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Frequent Contributor II
Posts: 478
Registered: ‎03-15-2014

Onboarding on android problem ?

I have configured onboard service and all is well teh issue is quick connect stuck in Checking connectivty and keep tring to connect to the Secure SSID and when I check access track I found that it Say EAp method not support by client and it is support by the Device and attached the Access tracker

Guru Elite
Posts: 8,052
Registered: ‎09-08-2010

Re: Onboarding on android problem ?

What kind of device is it?
What firmware is it running?
Can you manually connect at the system level?


Thanks,
Tim

Tim Cappalli | Aruba ClearPass TME
@timcappalli | ACMX #367 / ACCX #480 / ACEAP / CWSP
Frequent Contributor II
Posts: 478
Registered: ‎03-15-2014

Re: Onboarding on android problem ?

Samsung Note-2     android Kitkat

Guru Elite
Posts: 8,052
Registered: ‎09-08-2010

Re: Onboarding on android problem ?

There are know issues with the 802.1X supplicant on the Note 2. You may want to stick with PEAP.


Tim Cappalli | Aruba ClearPass TME
@timcappalli | ACMX #367 / ACCX #480 / ACEAP / CWSP
Frequent Contributor II
Posts: 478
Registered: ‎03-15-2014

Re: Onboarding on android problem ?

Dear Tim thank you so much I tried with Samsung S4 worked like charm no problem at all :) thank you Expert :)

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