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Contributor II

Onguard Client "unknown status" issue

Hi guys,

 

right know I'm sitting at a customer and we implemented Onguard. Everything is working fine but we are facing a problem with the Windows agent. 

After the client is collecting the system information it states for a short time the right client information (e.g. "HEALTHY" or "UNHEALTHY") with the right colour code. After a short time the agent show only the message "UNKNOWN STATUS".

The Mac agent works fine. 

The only workaround I found is to restart the clearpass agent service. After this the client states the right status until the it's changed again.

 

Does anyone have the same problem? 

Network Engineer
ACCX | ACMP
Guru Elite

Re: Onguard Client "unknown status" issue

Please open a TAC case.


Tim Cappalli | Aruba Security
@timcappalli | timcappalli.me | ACMX #367 / ACCX #480
Contributor II

RE: Onguard Client "unknown status" issue

Hi,

 

Is the user's PC installed with OnGuard Agent a network environment that allows external network or DNS query?

 

It may be a different problem, but if you try to connect a CRL server on the internet when OnGuard Agent is running and there is no internet connection, there may be a delay in checking.

 

Thank you.

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