Contributor II

Onguard Client "unknown status" issue

Hi guys,


right know I'm sitting at a customer and we implemented Onguard. Everything is working fine but we are facing a problem with the Windows agent. 

After the client is collecting the system information it states for a short time the right client information (e.g. "HEALTHY" or "UNHEALTHY") with the right colour code. After a short time the agent show only the message "UNKNOWN STATUS".

The Mac agent works fine. 

The only workaround I found is to restart the clearpass agent service. After this the client states the right status until the it's changed again.


Does anyone have the same problem? 

Guru Elite

Re: Onguard Client "unknown status" issue

Please open a TAC case.

Tim Cappalli | Aruba Security
@timcappalli | | ACMX #367 / ACCX #480
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