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Forum to discuss Enterprise security using HPE Aruba Networking NAC solutions (ClearPass), Introspect, VIA, 360 Security Exchange, Extensions, and Policy Enforcement Firewall (PEF).
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Policy Manager Website blocked

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  • 1.  Policy Manager Website blocked

    Posted Aug 23, 2016 06:29 AM
      |   view attached

    Dear all,

     

    actually we are not able to login to CPPM. We have a license for 500 Guests and Devices. We get the Message on CPPM:

    Policy Manager unique authentication count exceeded the license limit. Please update with a new license key to continue.

    And on Guest Manager:

    A valid Guest or Onboard license is required

     

    We have about 50 Guest User active a day.

     

    I think we have an error on our Service Config and Cached all MAC´s. The timer isn´t reset.

     

    Any idea how we can get access back to our Server?

     

     

    Regards,

     

    Marc



  • 2.  RE: Policy Manager Website blocked
    Best Answer

    Posted Aug 23, 2016 07:06 AM

    contact TAC.

     

    They'll generate a temp license to use. Afterwards, you can ask to reset your license and add that one again. Then, you'll need to check why it reached the limit as this should've given you a warning for the past 4-6 months.