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Contributor II

Policy Service died after AV Update

Hi anyone,

 

right now I'm facing a problem that the policy server sertvice is crashing right after an AV update.

Is there a way to download old AV versions and import them?

Occasional Contributor II

Re: Policy Service died after AV Update

it looks like a worldwide issue. i am currently online with TAC, they are telling me that it is a issue for more customers. seems like the av update indeed

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Aruba ACCX #748, ACDX #758, ACMP, ACEAP | HPE Master ASE
Occasional Contributor II

Re: Policy Service died after AV Update

Same here => I will try to check other customers...

Contributor II

Re: Policy Service died after AV Update

I just give a try to roll back an old av update

Occasional Contributor II

Re: Policy Service died after AV Update

The problem seems to start in:

 

AntiVirus & AntiSpyware Updates version: 1.48744

 

The error in event viewer is:
Source SYSTEM
Level ERROR
Category cpass-policy-server restarted
Action None
Timestamp Oct 11, 2017 10:14:41 CEST
Description
System monitor restarted cpass-policy-server, as it seemed to have stopped abruptly.

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Aruba ACCX #748, ACDX #758, ACMP, ACEAP | HPE Master ASE
Contributor II

Re: Policy Service died after AV Update

I wasn't lucky to downgrade the av/as updates.

I can confirm, it starts with 1.48744

MVP

Re: Policy Service died after AV Update

this is baaaad... Not possible to install older AV signatures it seems.. So now just hoping for the Engineering team to realise their mistake and update ASAP!


Regards
John Solberg

-ACMX #316 :: ACCP-
Intelecom - Norway
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Remember to Kudo if a post helped you! || Problem Solved? Click "Accept as Solution" in a post!
New Contributor

Re: Policy Service died after AV Update

Same here...as of 10:14 GMT+1 my Policy Server keeps crashing

Contributor II

Re: Policy Service died after AV Update

a new update with revision ...45 is available, but it seems that the problem is still there

New Contributor

Re: Policy Service died after AV Update

Theres a .46 already but no luck

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